Assistant Restaurant Manager

Mandarin Oriental Muscat is looking for an Assistant Restaurant Manager to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities

• Ensure that restaurant team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest.


• Ensure that all staff arrive for and finish shifts at correct time.


• Develop strategies to ensure staff are correctly managed and staff problems can be remedied.


• Ensure that tables are arranged and set up accordingly.


• Ensure that service stations are correctly arranged and set-up.


• Ensure that all staff are familiar with correct billing procedures.


• Maintain all equipment in good condition and ensure staff are trained to handle all of it.


• Arrange daily meetings for staff/attend daily meetings.


• Attend all training sessions arranged by MO.


• Ensure up-to-date training materials are circulated to relevant staff.


• Ensure small groups of VIP guests are catered for according to MO standards.


• Ensure correct quality and presentation of all dishes and drinks is being communicated to staff.


• Conduct and attend all meetings in absence of managers.


• Ensuring that outlet operates efficiently and profitably while maintaining standards. in terms of food, service, health & safety and reputation.


• Communicate outlet performance to Manager and senior management.


• Creating and executing plans for department sales, profit and staff development.


• Ensure all staff seek to reduce loss and maximise profitability wherever possible.


• Supervise F&B service by directing and guiding his/her subordinates.


• Ensure that the restaurant area is adequately staffed during his/her shift and to notify his/her superior of any shortages in line with budgeted targets.


• Identify and carry out any specific training and development needs among the team.


• Ensure the performance of staff is accurately managed, assessed and acted upon.


• Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.


• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.


• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.


• Ensure guests preferences are remembered by staff and delivered on.


• Ensure all relevant supervisors are trained to take reservations.


• Ensure greeting, seating and taking orders by staff are all done to MO standards.


• Be aware of outlet up-selling strategy and communicate to all relevant staff.


• Ensure food and beverages are presented to guests according to MO standards.


• Ensure guests’ satisfaction is met by every member of staff.


• Ensure staff know how to handle special requests and VIPs.


• Deal with guest complaints according to MO standards and communicate to Manager where appropriate.


• Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image.


• Ensure that the environment of the outlet is being maintained to MO standards.


• Be aware of, and comply with, safe working practises as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.


• Be aware of and comply with local and relevant Food Hygiene Standards.


• Wear any appropriate protective clothing provided by or recommended by the Hotel.


• Report any defects in the building, plant or equipment according to the Hotel procedures.


• Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.


• Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.

• Be aware of Fire safety plans.


• Adhere to Safe & Sound procedures regarding Health & safety.


• Adhere to Safe & Sound procedures regarding HACCP standards.

• Attend any training deemed appropriate by your Head of Department.


• To be responsible for the Safe &Sound procedures followed by your peers.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.


• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.


• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.