Call Center Agent

Job Purpose:

The Call Center Agent plays a pivotal role in providing exceptional customer service by handling inbound and outbound calls. He/ She serves as the first point of contact for valued clients, assisting them with a wide range of banking inquiries and transactions, ultimately contributes to the bank's reputation and client satisfaction.


Key Accountabilities:

  • Handles incoming calls from clients professionally and efficiently, addresses banking-related queries, concerns, and requests.
  • Initiates outbound calls to clients as required, including follow-ups, survey responses, and provides information on our banking products and services.
  • Accurately documents client interactions, ensures that all information is recorded and maintained in our customer database system.
  • Promotes and cross-sells our bank's products and services to meet individual and team targets.
  • Assists clients with account inquiries, Loan, and transactions financial inquiries.
  • Provides comprehensive information about banking policies, procedures, and regulatory requirements.
  • Resolves client issues and complaints in a timely and satisfactory manner, escalates when necessary to the appropriate department.
  • Stays up to date on industry trends and changes in banking regulations to provide clients with accurate information.
  • Maintains a high level of professionalism, courtesy, and empathy in all client interactions.
  • Collaborates with team members to ensure the smooth operation of the call center and achieve team goals.


Qualifications and Experience:

  • High school diploma or equivalent.
  • A minimum of 1 year of experience in a call center environment is preferred.
  • Proven experience in a call center, customer service, or banking environment is an advantage.
  • Strong knowledge of banking products, services, and procedures.
  • Familiarity with customer relationship management (CRM) software is a plus.
  • Excellent verbal and written communication skills.
  • Ability to adapt to a fast-paced, dynamic work environment.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and accuracy in data entry.
  • Customer-centric mindset with a focus on client satisfaction.
  • Willingness to work flexible hours, including evenings, night shifts and weekends.


** Applications will be accepted until 04-Feb-2025 at 2:00 P.M

Submissions received after this date and time will not be considered **

تاريخ النشر: ٢٦ يناير ٢٠٢٥
الناشر: LinkedIn
تاريخ النشر: ٢٦ يناير ٢٠٢٥
الناشر: LinkedIn