Role Purpose:

To lead the presales and solution design functions of the ICT business. The primary purpose of the role is to develop and implement presales and solution design strategies that support business teams to create innovative ICT solutions, maximize sales win rates and drive revenue growth.

Position Information:

• Unit: Business Unit
• Division: Growth Portfolio
• Location: HQ
• Grade: L2
• Line Manager:

Minimum role requirements:

• Qualification: Bachelor in relevant field
• Experience: 8 years of total experience & at least 3 years in a managerial position

Key Accountabilities:

1. Develop and refine strategies to identify high-value customer segments, leveraging data, market research, and predictive analytics to tailor marketing and product offerings.
2. Implement initiatives to monetize data assets, utilizing AI-ML insights, customer intelligence, and analytics to create innovative products and revenue-generating partnerships (e.g., API management, B2B2X marketplace).
3. Drive revenue growth through targeted strategies focused on customer acquisition, loyalty enhancement, and maximizing lifetime value within key segments.
4. Cultivate strategic partnerships with third-party data providers, technology vendors, and industry stakeholders to expand data capabilities and create new revenue streams.
5. Establish KPIs and metrics to monitor the effectiveness of growth and monetization efforts, providing insights to inform strategic decision-making.
6. Maintain deep knowledge of big data and analytics, staying updated on industry trends to effectively position and monetize the company's data assets, while fostering continuous learning within the team.
7. Work closely with product management, marketing, customer service, and operations to deliver integrated solutions and share market intelligence to support customer needs.
8. Ensure alignment with company ethics, brand guidelines, and regulatory frameworks, staying updated on industry standards and regulatory changes.
9. Build a results-driven, high-performance team culture focused on talent development, goal-setting, coaching, and creating world-class customer experiences.

Key Competencies:

Leadership:

• Assertiveness and Conflict Resolution
• Fostering Learning and Development
• Inspiring and Leading Others
• Leading Change and Cultivates Innovation
• Visioning and Alignment

Behavioral:

• Ethics & Compliance
• Timely decision-making

Professional:

• Business Communication
• Planning and Organizing

Technical:

• Business Partner Management
• Digital solution design