IT Knowledge Management

Global Computer Services L.L.C

Essential Criteria:

  • Facilitate discussions with the client to elaborate on the areas of proposed improvements.
  • Define the problem concisely and hypothesize the proposed solution
  • Perform quantitative and qualitative analysis to drive the proposed solution.
  • Consolidate the findings from the analysis and present solutions to the client.
  • Develop and present a plan to implement the recommended changes
  • Support the business development activities of the firm, such as the pursuit of the development and production of thought papers
  • Conduct requirements analysis through organized forums, focus groups, and surveys on Knowledge Management strategies
  • Design, test, and deploy new features, such as group collaboration web spaces and searchable photo collections.
  • Provide support and enhancements to Knowledge Management applications
  • Facilitate the incorporation of multimedia in Knowledge Management applications.
  • Facilitate the rollout of Knowledge Management initiatives through demonstrations, presentations, training documentation, and training workshops
  • Develop training materials and train program staff on Knowledge Management areas such as information management, software use, and information management systems.
  • Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies
  • Create and review KPIs for adoption, and usage of premier (high-value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for the organization.
  • Assist with resource planning as applicable to strengthen and expand KM initiatives
  • Design and develop incentive mechanisms to acknowledge and highlight active participants.


  • Bachelor’s degree in Computer Science, Engineering, or a similar technical area.
  • Certified in ITIL (preferred)


  • excellent interpersonal skills with highly developed public speaking
  • Experience in conducting training, workshops, conferences, and seminars.
  • Strong technical and English writing skills
  • Strong research and analytical skills.


  • 5 - 9 years + of experience in knowledge management consultancy.
  • Experience as an instructor/trainer in academic settings.
  • Experience providing web-based training and instruction.
  • Oil and gas experience (preferred).
  • Experience in building KM programs in the technology industry or within technical groups within a large, global organization. 
تاريخ النشر: ٢٤ يناير ٢٠٢٣

تاريخ النشر: ٢٤ يناير ٢٠٢٣