Essential Criteria:

• Facilitate discussions with the client to elaborate on the areas of proposed improvements.
• Define the problem concisely and hypothesize the proposed solution
• Perform quantitative and qualitative analysis to drive the proposed solution.
• Consolidate the findings from the analysis and present solutions to the client.
• Develop and present a plan to implement the recommended changes
• Support the business development activities of the firm, such as the pursuit of the development and production of thought papers
• Conduct requirements analysis through organized forums, focus groups, and surveys on Knowledge Management strategies
• Design, test, and deploy new features, such as group collaboration web spaces and searchable photo collections.
• Provide support and enhancements to Knowledge Management applications
• Facilitate the incorporation of multimedia in Knowledge Management applications.
• Facilitate the rollout of Knowledge Management initiatives through demonstrations, presentations, training documentation, and training workshops
• Develop training materials and train program staff on Knowledge Management areas such as information management, software use, and information management systems.
• Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies
• Create and review KPIs for adoption, and usage of premier (high-value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for the organization.
• Assist with resource planning as applicable to strengthen and expand KM initiatives
• Design and develop incentive mechanisms to acknowledge and highlight active participants.

Education:

• Bachelor’s degree in Computer Science, Engineering, or a similar technical area.
• Certified in ITIL (preferred)

Requirement:

• excellent interpersonal skills with highly developed public speaking
• Experience in conducting training, workshops, conferences, and seminars.
• Strong technical and English writing skills
• Strong research and analytical skills.

Experience:

• 5 - 9 years + of experience in knowledge management consultancy.
• Experience as an instructor/trainer in academic settings.
• Experience providing web-based training and instruction.
• Oil and gas experience (preferred).
• Experience in building KM programs in the technology industry or within technical groups within a large, global organization.