Role Details

We are seeking an experienced Sales & Aftersales Training Manager to lead and develop the training and development function for a leading automotive distributor in the Oman.

The successful candidate will be responsible for designing, implementing and delivering comprehensive training programmes across both sales and aftersales operations, ensuring employees have the knowledge, skills and capabilities required to deliver exceptional customer experiences and achieve business objectives.

Working closely with sales, aftersales and senior management teams, you will develop structured learning programmes covering sales effectiveness, product knowledge, customer experience, leadership development, technical training and workshop capability.

A key focus will be supporting the introduction and development of new automotive technologies, particularly New Energy Vehicles (NEVs), electric vehicles and emerging technologies within the Chinese automotive sector.

The ideal candidate will have a strong background in automotive training and development within a dealership or distributor environment, with experience covering both sales and aftersales functions.

The Person

• Proven experience in an Automotive Training Manager, Sales & Aftersales Training Manager or similar position within the automotive industry.
• Previous experience working with Chinese automotive brands is highly desirable.
• Experience developing and implementing training strategies across sales, aftersales and technical operations.
• Strong understanding of automotive sales processes, sales effectiveness, product knowledge and customer engagement.
• Experience delivering sales training covering consultative selling, negotiation, customer experience, product launches and sales performance.
• Strong knowledge of aftersales operations, including service processes, warranty, technical support and workshop operations.
• Understanding of New Energy Vehicles (NEVs), electric vehicle technologies and emerging automotive technologies.
• Experience developing technical training programmes, technician certification pathways and train-the-trainer initiatives.
• Ability to conduct training needs analysis, identify competency gaps and implement structured development plans.
• Experience developing internal trainers and delivering training to sales consultants, sales managers, service advisors, technicians and aftersales management teams.

Desired Candidate Profile

• Proven experience in an Automotive Training Manager, Sales & Aftersales Training Manager or similar position within the automotive industry.
• Previous experience working with Chinese automotive brands is highly desirable.
• Experience developing and implementing training strategies across sales, aftersales and technical operations.
• Strong understanding of automotive sales processes, sales effectiveness, product knowledge and customer engagement.
• Experience delivering sales training covering consultative selling, negotiation, customer experience, product launches and sales performance.
• Strong knowledge of aftersales operations, including service processes, warranty, technical support and workshop operations.
• Understanding of New Energy Vehicles (NEVs), electric vehicle technologies and emerging automotive technologies.
• Experience developing technical training programmes, technician certification pathways and train-the-trainer initiatives.
• Ability to conduct training needs analysis, identify competency gaps and implement structured development plans.
• Experience developing internal trainers and delivering training to sales consultants, sales managers, service advisors, technicians and aftersales management teams.