Company Description

OCS Infotech, established over two decades ago in the Sultanate of Oman, is a leader in IT services, catering to both government and private sectors. Known for its customer-centric approach, OCS provides cost-effective and tailored solutions while anticipating future technology trends. With a presence in Oman, UAE, and India, OCS delivers a broad range of integrated services including Telecom, Software Solutions, Hospitality, Infrastructure, System Integration, and IT system maintenance. By leveraging strong partnerships and sector expertise, OCS pioneers solutions in fields such as Business Intelligence, ERP, and Microsoft technologies, delivering impactful projects in the telecom domain and beyond.

Role Description

This is a full-time, on-site role for an Account Manager, located in Masqaţ, Oman. The Account Manager will manage client accounts while fostering long-term partnerships and ensuring customer satisfaction. Responsibilities include developing client relationships, identifying business opportunities, meeting client requirements, and maintaining communication to address concerns and inquiries. The role requires managing contracts, resolving issues, reporting on account status, and collaborating with internal departments to ensure the delivery of tailored solutions.

Qualifications

Strong account management and relationship-building skills Ability to identify client needs, upsell services, and manage business opportunities Proven ability in communication, negotiation, and problem-solving Proficiency in IT-related knowledge, particularly in areas like Business Intelligence, ERP, and Microsoft solutions Experience within Telecom, Software Solutions, Hospitality, or Infrastructure sectors is advantageous Bachelor’s degree in Business, IT, or a related field Capability to work collaboratively across teams to achieve client objectives Adaptable and proactive mindset, with strong organizational skills