Requirement Details are as given below.

Role Purpose: To assist the sales team to enhance customer satisfaction through professional execution, engineering support and application of technical competencies on orders and assist them in improving our order winning probability by providing necessary inputs.

DETAILED JOB DESCRIPTION:

(Pre-sales:

1.1. Sourcing, compiling and submitting all Pre-qualification documentations required by the clients:

1.1.1. Reviewing and ensuring that the Mill Test Certificates (MTCs) meets the customer requirements

1.1.2. Request factory / marketing for preparation of Sample Board (in required projects)

1.1.3. Material Submittal: Provision of the following information/details/documents to the customer in their required formats:

1.1.3.1. Quality Test reports/Certificates (Third-party/internal)

1.1.3.2. Information on all technical aspects of the required products

1.1.3.3. Information on all Production Requirements (type of machines and their respective make time and equipments)

1.1.3.4. Providing Resource Detail (Quantity & Quality of Manpower)

1.1.3.5. Material Safety Data Sheet (MSDS)

1.4. Client Interaction and follow-up for all the above processes.

2. Post Sales:

2.1. SO-BOQ Processing Activities:

2.1.1. Ensure New Customer Registration after collecting customer VAT certificate and Trade License Copy (+ at the time of credit sales, collection of the KYC form and the Credit Application form the client along with supporting documents)

2.1.2. Logging of Sales Orders after obtaining Local Purchase Order s (LPO s) Estimated Sales Order Rate from Estimation.

2.1.3. Collect Sales Order BOQ (Bill Of Quantity: (Item wise sales rate, ESO rates and quantity with UOM) along with Fabrication and GA Drawings from Estimator

2.1.4. Check the BOQ and resolve/gaps if any, with Estimation and ensure accuracy of BOQ

2.1.5. Generate missing SO-BOQ material codes in ERP.(except raw material and customized accessories)

2.1.6. Final SO BOQ authorization after complete review.

2.1.7. Generate Work Order from SO BOQ- Send WO to the PPC (Quality & Logistics) with fabrication and GA drawings to initiate the production process.

2.2. Coordination for Supply of Material with Factory:

2.2.1. Addressing any technical/WO related doubts that the production team may have on a timely basis.

2.2.2. Overall Order Tracking of All Projects (Not Managed by PMO) from all sites & Escalation where required for any delay.

2.3. Projects Coordination

2.3.1. Tracking Material Shipments as per site requirement considering installation sequence

2.3.2. Coordination with the Installation Team.

2.3.3. Coordinating for invoice submission on time

2.4. Customer Invoicing-Providing inputs to Accounts Team for preparation of Invoice

Installation

2.4.1. Linear Meter Calculation for delivered material (Week-on-week-ERP)

2.4.2. Ensuring completion of billing for all shipments made during the week

2.4.3. Getting inputs from site team on completion of installation & ensuring ERP Billing for

3. Other activities:

3.1. ISO Coordination for Sales

3.1.1. Conduct Internal Audits and be present for all external Audits

3.1.2. Maintain documentation for audit purposes ( as per ISO Sales Procedures)

3.1.3. Ensuring filling of Customer Feedback and Customer Satisfaction Form filled from the client s end

3.1.4. Updating the Sales Team on any changes in the process, NCs received during audit, if any and ensure closure of the same