As part of Sales team of OCI, to assist and coordinate in after-sale services for the New Market and Kuwait based customers of OCI including order processing, payment requests, timely confirmation/requests, dispatches and provide support to the Sales staff for processing the sales orders.

To assist and coordinate with New Market and Kuwait Region customers for order processing, production status, material testing, payment status and shipment status in addition to it provide maximum support to commercial team to achieve the department goals.

Key Deliverables to and through the Head of Department :

• Responsible for providing customer services support for the New Market and Kuwait Region customers after confirming the order from the sales team.
• Ensure timely generation of sales order and its processing.
• To support commercial team to achieve the department targets mainly sales & CM.
• To coordinate with supply chain, R&D & Quality team from order processing to the shipment of the material.
• Responsible for ensuring accurate stock allocation against customer demands
• Receive and ensure timely processing and resolution of customer complaints.
• Communicate with the sales team and customers on orders, deliveries, stock and any information required to complete or requested upon.
• Coordinate with the quality control department to issue the test certificates of the products for the clients in a time-bound manner.
• Coordinate with the quality control department for arranging inspection of the finished goods by the customers including coordinating for accommodation/travel for the customers.
• Responsible for coordinating with the logistics/stores for arranging trailers for dispatch and for generating proper documentation for export of the materials.
• Coordinating with sales staff/Internal departments and customers on manufacturing progress, delivery schedules, payment status and dispatch clearances.

Desired Candidate Profile

Qualifications :

• Bachelor of Commerce / Bachelor of Science or equivalent degree

Skills/Knowledge :

• Excellent written and verbal communication in English
• Good organization skills
• Good in working in diverse environment.
• Good analytical and statistical skills.
• Good interpersonal skills.
• Ability to manage internal and external customers.
• Excellent negotiation skills

Business Understanding :

• Good understanding of the customer support services activities.