Trade Finance Operations & Supervision

• Oversee day-to-day processing of Import and Export LCs, Collections, LTRs, Bill Discounting, and LGs.
• Ensure timely and accurate processing of trade finance transactions, maintaining TAT and SLAs with zero breaches.
• Supervise the processors handling transaction inputs, ensuring proper scanning, recording, and approvals.
• Distributes work/transactions based on volume and complexity to the best-fit team members.
• Ensure regulatory and compliance-related scrutiny of all trade transactions before approvals.
• Monitor and authorize trade finance transactions, ensuring correctness in financial, technical, and regulatory aspects.
• Ensure thorough checking of L/C documents and discrepancy messages are communicated to relevant parties without delay.
• Oversee SWIFT message processing for inward and outward payments.
• Ensure timely payment processing, approvals, and reconciliation with relevant parties.

Compliance & Risk Management

• Ensure sanctions and compliance screening is conducted as per bank policies.
• Maintain robust internal controls to mitigate risks in trade finance transactions.
• Ensure reconciliation of trade transactions with general ledger (daily, weekly, monthly).
• Conduct periodic risk assessment for all trade finance products and implement necessary control measures.
• Ensure financial entries, system-generated output validation, and data postings are accurately recorded.
• Ensure correct calculation and recovery of commissions and interest charges in alignment with the bank s tariff structure.
• Monitor Nostro reconciliations in collaboration with the Finance department.

Process Improvement & Documentation

• Regularly review and update process manuals and Standard Operating Procedures (SOPs) to align with new implementations.
• Identify process gaps, recommend improvements, and ensure continuous enhancement of trade finance operations and overall service model
• Ensure effective escalation of operational risks and concerns to senior management

Product Expertise, Customer Service & Stakeholder Management

• Contributes to the design and implementation of new trade finance offerings, aligned with the Bank s corporate product strategy and evolving client needs
• Ensure high-quality customer service by responding to trade finance inquiries in a timely manner.
• Work closely with relationship managers, branches, and other stakeholders to resolve client concerns.
• Ensure that customer requests and transactions are processed within agreed SLAs.

Reporting & MIS

• Prepare periodic reports on trade finance activities, risks, quality of service KPIs, and operational performance.
• Provide necessary reports to senior management, regulators, and internal stakeholders as required.
• Track and monitor trade finance trends to provide strategic insights and recommendations.
• Is responsible for building and improving performance management framework for i) productivity/capacity measurement; ii) quality of service measurement; iii) Trade Finance Operations team maturity/skill measurement

Desired Candidate Profile

Requirements

• Education & Experience Requirement
• Omani Nationals only.
• Bachelor s degree
• CITF / CDCS /CIDG certification
• Minimum 15 years of banking experience
• Minimum 10 Years of Trade Finance Managerial experience