To ensure the cleanliness and tidiness of all guest corridor areas, pantries, offices, and storage. To support colleagues with linen collection and delivery and to ensure that all pantries are set up for an efficient operation. To ensure that guest requests are fulfilled in a professional and timely manner.

Key Responsibilities:

• Ensures the cleanliness of storage areas, flower office, housekeeping pantries and back of house areas
• Refills all pantries with minibar items, follows the first-in-first-out process and carries out inventory controls
• Ensures that extra beds, baby cots and sofa beds are stored and set up correctly and in accordance with our standards
• Supports the florists in delivering flower arrangements from flower storage to the floors
• Refills and organizes all guest supplies and amenities in the storages and pantries
• Refills the housekeeping pantries and storages with fresh linen
• Responsible for receiving fresh linen and handing over dirty linen to the laundry company
• Supports the laundry, room attendants and public cleaning attendants in peak times
• Ensures a clean, comfortable, well maintained and welcoming environment
• Ensures all equipment and cleaning supplies are used correctly and in accordance with the local regulations
• Undertakes regular deep cleaning duties and inventory controls
• Provides a seamless, efficient and friendly service at all times
• Provides training for new starters, apprentices and trainees
• Handles all guest request to ensure satisfaction
• Complies to the hygiene and safety standards of Mandarin Oriental Hotel Group
• Reports technical defects and missing room items
• Collects guests preferences
• Actively reviews processes and voices ideas and suggestions
• Completes department relevant administrative tasks
• Other reasonable tasks may be assigned by the direct manager or a senior manager on duty

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Desired Candidate Profile

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.