The Manager Business Transformation will lead and deliver enterprise-wide operational transformation initiatives across the bank to include branches and Back-Office Operations. The role is accountable for driving end-to-end process re-engineering, digital transformation, system implementation, and operational risk enhancement initiatives to ensure:

• Superior customer experience
• Operational efficiency and cost optimization
• Strong internal controls and fraud prevention
• Regulatory compliance and audit readiness
• Adoption of emerging technologies and automation

This role requires a self-driven change leader who combines strategic thinking with hands-on execution capability and can independently drive initiatives while effectively managing cross-functional teams.

Principal Accountabilities

1. Enterprise Process Transformation
   • Identify high-impact transformation opportunities across branches and operations.
   • Conduct detailed End-to-End (E2E) analysis of As-Is processes.
   • Perform GAP analysis covering efficiency, control weaknesses, fraud risk exposure, and compliance gaps.
   • Redesign processes aligned with best practices, regulatory requirements, and digital enablement.
   • Lead implementation from concept to post-go-live stabilization.
2. Core Banking & BPM Implementation Leadership
   • Act as Business Lead in Core Banking transformation projects (e.g. implementation / upgrades).
   • Lead BPM implementation initiatives (e.g., Newgen or similar workflow automation platforms).
   • Draft and review:
     • Business Requirement Documents (BRD)
     • Functional Specifications
     • Solution Design Documents
     • UAT strategy and execution
   • Ensure seamless integration between core systems, digital platforms, and operational workflows.
3. Digital & Automation Enablement
   • Identify opportunities for:
     • Robotic Process Automation (RPA)
     • Artificial Intelligence (AI)-enabled decision tools
     • Workflow automation
     • Process digitization
     • Open Banking and API integration
   • Drive reduction of manual intervention and operational risk.
   • Ensure technology adoption improves both customer journey and employee productivity.
4. Operational Risk, Fraud & Controls Enhancement
   • Embed strong preventive and detective controls within redesigned processes.
   • Minimize internal and external fraud exposure.
   • Ensure alignment with regulatory requirements and internal audit standards.
   • Partner with Risk, Compliance, and Internal Audit to proactively close control gaps.
5. Project & Change Management
   • Lead multiple transformation projects simultaneously.
   • Manage cross-functional teams including IT, Operations, Branches, Risk, and Vendors.
   • Conduct Steer Cos, working groups, stakeholder alignment sessions.
   • Ensure structured communication to impacted stakeholders.
   • Drive user adoption and behavioral change across the organization.
6. Governance & Management Reporting
   • Develop and publish structured MIS dashboards for:
     • Transformation pipeline
     • Benefits realization
     • Risk mitigation status
     • Project milestones
   • Provide management updates to Executive Leadership.
   • Ensure clear tracking of ROI and operational impact.

Desired Candidate Profile

Requirements and Personal Specifications

We are looking for a transformational leader with strong banking domain expertise.

• Minimum 10+ years of banking / financial services experience.
• Minimum 6+ years in Business Transformation / Change Management roles.
• Strong hands-on experience in:
  • Branch Operations
  • Back-office Operations
  • Core Banking Implementation (T24 preferred)
  • BPM systems (Newgen or equivalent)
• Experience leading large-scale operational transformation initiatives.

Technical & Functional Competencies

• Core Banking Systems (T24 preferred)
• BPM / Workflow Automation (Newgen preferred)
• Process Re-engineering & Lean methodology
• Operational Risk & Control Framework
• Regulatory compliance implementation
• RPA and AI exposure preferred

Leadership & Behavioral Competencies

• Self-driven and results-oriented
• Ability to work independently and take ownership
• Strong stakeholder management skills
• Ability to influence senior leadership
• Strong analytical and problem-solving skills
• Hands-on executor (not only strategic thinker)
• Able to manage teams while also performing ad-hoc deep-dive tasks

Qualifications

• MBA or equivalent postgraduate qualification
• Lean Six Sigma Black Belt
• PMP / PMI certification preferred