Job Description
Roles & Responsibilities
Responsibilities:
- Answer questions about products or the company
- Ask questions to understand customer requirements and customer support
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the companys reputation
- Go the extra mile to facilitate future customer support
- Keep records of calls and customer support and note useful information
- Follow the quality matrix diligently
Requirements:
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent command over the language
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
Desired Candidate Profile
Proven experience as customer support representative or other customer support/customer service roles
Proven track record of successfully meeting customer support over the phone