Job Description

Roles & Responsibilities

Role & responsibilities

• Supervise and lead the front desk team, providing guidance, training, and support
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
• Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
• Handle guest inquiries, requests, and complaints in a timely and efficient manner
• Monitor and ensure accurate billing for guest reservations and services
• Assist in the recruitment, training, and development of front desk staff
• Conduct regular performance reviews for front desk team members
• Implement and enforce hotel policies and procedures to maintain a high standard of service
• Contribute to a positive and collaborative team environment

Preferred candidate profile

• Experienced in same field Arabic speaking preferred
• Previous experience in hotel front desk operations, with supervisory or leadership roles
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Knowledge of hotel reservation systems and point-of-sale software
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with hotel policies, procedures, and industry standards
• High level of integrity and professionalism
• Ability to handle guest issues with diplomacy and resolution
• Flexibility to work evenings, weekends, and holidays as needed

Role: Front Office Executive

Industry Type: Hotels & Restaurants

Department: Food, Beverage & Hospitality

Employment Type: Full Time, Permanent

Role Category: Front Office & Guest Services

Education

UG: Diploma in Any Specialization