Job Description

Roles & Responsibilities

Role & responsibilities

• Beverage Preparation: Grinding beans, pulling espresso shots, steaming milk to microfoam consistency, and executing pour-overs.
• Customer Interaction: Greeting guests, explaining the menu, taking precise orders, and recommending items based on dietary preferences.
• Order Processing: Managing cash, credit card payments, and mobile transactions through a Point of Sale (POS) system.
• Equipment Maintenance: Calibrating grinders daily, dialling-in espresso machines, and performing deep cleaning of brewing systems.
• Sanitation & Upkeep: Keeping countertops, seating areas, and utensils clean and sanitized according to health regulations.
• Stock & Inventory: Monitoring ingredient levels, stocking pastries or snacks, and reporting inventory needs to management. [1, 2, 3, 4, 5]

Essential Technical Skills (Hard Skills)

• Espresso Calibration: Dialling-in recipes by micro-adjusting grind size, dose weight, yield, and extraction time.
• Milk Texturing: Steaming different milk types (dairy and plant-based) to the correct temperature and velvety microfoam texture.
• Latte Art: Creating visual designs like hearts, tulips, and rosettas to enhance drink presentation.
• Brewing Methodology: Mastery of manual and filter brewing methods including Chemex, V60 pour-overs, and AeroPress.
• Coffee Knowledge: Understanding flavor profiles, bean origins, roast levels, and processing methods.
• Food Safety Certification: Comprehensive awareness of local cross-contamination, health, and sanitation guidelines. [1, 2, 3]

Essential Workplace Skills (Soft Skills)

• Customer Focus: Maintaining a warm, polite, and energetic attitude to turn first-time guests into regular customers.
• High-Volume Multitasking: Simultaneously pulling shots, texturing milk, and talking to guests while keeping the order queue moving.
• Composure Under Pressure: Managing long queues during peak morning rushes without compromising drink quality.
• Active Listening: Paying strict attention to complex customer preferences like specific syrups, milk adjustments, or temperature levels.
• Teamwork: Communicating clearly with cashiers, kitchen staff, and managers to maximize caf efficiency.
• Physical Stamina: Comfortably standing, lifting heavy inventory, and bending for extended shifts.

Preferred candidate profile

Need Male & Female Both

• Experience: 3 years of experience in specialty coffee or fast-paced food service.
• Education: High school diploma, GED, or equivalent experience.
• Certifications: Valid local Food Handler or Food Safety Certification.
• Training: Formal barista training or SCA (Specialty Coffee Association) certification is highly valued but optional.