Job Description

Roles & Responsibilities

• Training Strategy & Planning

  • Develop and implement a structured training strategy for restaurant staff, aligned with the company’s operational goals, service standards, and brand values.

  • Conduct regular training needs assessments across restaurant operations, kitchen, service, and support teams.

  • Plan and manage annual and quarterly training calendars covering service excellence, food safety, operational efficiency, and leadership development.
    

  Training Program & Curriculum Development

  • Design, develop, and update training programs, lesson plans, manuals, and digital learning materials for restaurant staff.

  • Customize training modules for different roles, including service crew, cashiers, baristas, chefs, kitchen staff, supervisors, and restaurant managers.

  • Ensure all training content reflects brand standards, customer experience expectations, and operational procedures.
    

  Training Delivery & Facilitation

  • Deliver effective classroom, on-the-job, and virtual training sessions across restaurant locations.

  • Conduct induction and onboarding programs for new hires to ensure rapid integration and productivity.

  • Coach supervisors and managers on effective team training and performance management practices.
    

  Operational & Service Excellence Training

  • Train staff on customer service standards, guest handling, complaint resolution, upselling, and service etiquette.

  • Reinforce food preparation standards, hygiene practices, portion control, and operational workflows.

  • Support operational rollouts, menu launches, and new system or process implementations through targeted training.
    

  Compliance, Health & Safety

  • Ensure training programs comply with food safety standards, local health regulations, and company policies.

  • Develop SOPs and training modules on hygiene, workplace safety, equipment handling, and emergency procedures.

  • Monitor and reinforce compliance through audits, refresher training, and corrective action plans.
    

  Performance Evaluation & Continuous Improvement

  • Evaluate training effectiveness through assessments, observations, feedback, and operational performance metrics.

  • Identify skill gaps and recommend improvement actions to enhance staff productivity and service quality.

  • Maintain accurate training records, attendance logs, and certification data.
    

  Talent Development & Succession Planning

  • Identify high-potential employees and design career development and cross-training pathways.

  • Support succession planning by preparing staff for supervisory and managerial roles.

  • Partner with HR and operations to align training with talent management initiatives.
    

  Stakeholder & Cross-Functional Coordination

  • Work closely with restaurant managers, operations teams, HR, quality assurance, and brand departments to identify training requirements.

  • Coordinate training implementation across multiple restaurant locations to ensure consistency in service and operational standards.

  • Liaise with external trainers and vendors when specialized training is required.
    

  Reporting & Documentation

  • Prepare and submit training reports, progress updates, and performance insights to senior management.

  • Track training KPIs, return on training investment, and impact on operational results.

Desired Candidate Profile

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field is required.

  
  

  Professional certifications in Training & Development (e.g., CIPD, ATD, or Train the Trainer) are highly desirable.

  
  

  A Master's degree in Organizational Development, HR, or a relevant field is an advantage.

  
  

  Minimum of 5 years of proven experience in a Training Manager or Learning & Development role, preferably in the hospitality, retail, or F&B industry.