The Operations Manager is responsible for overseeing and improving the daily operations of the organization. This role focuses on managing processes, resources, and employees to ensure efficiency, productivity, and high-quality output while maintaining operational excellence.
Key Responsibilities - Operational Oversight:
- Plan, manage, and monitor day-to-day operations to meet organizational goals.
- Develop and implement operational strategies, policies, and procedures.
- Analyze workflow and optimize processes to improve efficiency.
- Team Management:
- Supervise and mentor department heads or team leaders.
- Recruit, train, and evaluate employees to ensure a skilled and motivated workforce.
- Promote a collaborative and results-driven workplace culture.
- Budgeting and Cost Control:
- Prepare and manage budgets for operational activities.
- Identify cost-saving opportunities and ensure efficient resource allocation.
- Track expenses to maintain financial accountability.
- Performance Monitoring:
- Establish and track KPIs to measure performance and productivity.
- Conduct regular performance reviews and implement corrective actions where needed.
- Provide reports to senior management on operational performance.
- Process Improvement:
- Identify bottlenecks and develop strategies for continuous improvement.
- Implement technological advancements to enhance operational workflows.
- Ensure compliance with industry regulations and company standards.
- Customer Satisfaction:
- Collaborate with customer service teams to ensure client satisfaction.
- Address escalated issues and resolve customer concerns promptly.
- Health, Safety, and Compliance:
- Ensure workplace health and safety standards are met.
- Stay up-to-date with legal and regulatory requirements affecting operations.
- Implement and monitor compliance policies and procedures.
Qualifications And Skills
- Proven experience as an Operations Manager or in a similar role.
- Strong understanding of organizational processes and operational principles.
- Excellent leadership and team management abilities.
- Strong problem-solving, analytical, and decision-making skills.
- Proficiency in operations management software and MS Office Suite.
- Outstanding communication and interpersonal skills.
Education And Experience
- Bachelors degree in business administration, operations management, or a related field (Masters degree preferred).
- 5+ years of experience in operations or management roles.
- Certification in project management or operations (e.g., PMP, Six Sigma) is a plus.
Working Conditions
- Office-based with occasional travel to sites or operational facilities.
- Fast-paced, deadline-driven environment.
Interested Candidate Can call us or Share your CV on Email or on WhatsApp
Email ID [Click to show email]
Contact Number8341215069
From
HR Team
This job is provided by Shine.com