Must have extensive CRM knowledge and experience in data mapping and migration,

ensuring data integrity and accuracy, having 8+ years’ experience

 Oversee the delivery of technical components including SaaS/PaaS technology

components. This includes ensuring that all technical aspects of the CRM

implementation are executed according to the project plan and meet the required

standards.

 Oversee customization of the CRM system to fit business processes, ensuring that

custom features align with user requirements and review the implication of customization

 Ensure appropriate APIs are used to connect CRM with other peripheral applications

and services as needed by the CRM SI Partner

 Ensure necessary security measures are implemented to protect sensitive customer

data and ensure compliance with relevant regulations

 Ensure a comprehensive testing strategy, including but not limited to, unit testing,

integration testing, and user acceptance testing (UAT) is designed

 Identify and manage technical resources for the project. This includes rolling them onto

the engagement and ensuring they are utilized effectively throughout the project.

 Own the design, build, and test of all technology architecture components/solutions.

Obtain stakeholder buy-in for application and technical designs

 Design and Manage PoCs to validate the feasibility and effectiveness of the proposed

architecture and technology solutions.

 Review all deliverables and documentation (including user manuals, FAQs and technical

guides) from partner’s teams jointly with Technology Architect to ensure they meet the

project requirements and quality standards. This involves regular checks and validations

of the work produced by the technical team.

 Plan and manage the deployment of the CRM solution. This includes coordinating with

various stakeholders to ensure a smooth deployment process and clear communication

throughout the project lifecycle.

 Ensure that the project adheres to the Managed Delivery principles. This involves

confirming that all processes and methodologies are followed correctly to deliver a

successful CRM implementation.

 Provide technical leadership and guidance to the project team. This includes mentoring

team members, resolving technical issues, and ensuring that the team is aligned with the

project goals and objectives.

 Co-ordinate with all relevant technology stakeholders for signoffs on CRM production

release and ensure smooth handover of system is done to Run the Bank IT team after

Go-live stage.