F&B Supervisor

Hyatt - Oman - Oman
General Responsibility

  • Oversee all front and back of the house house restaurant operations.
  • Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
  • Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
  • Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
  • Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
  • Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
  • Maintain quality control for all food and beverage.
  • Be reliable and ensure you and all team members are at work on time.
  • Project future needs for goods, fruits, beverage staionary ,cleaning product order accordingly.
  • Oversee heath code compliance and sanitation standards.
  • Carry out all professionally reasonable instructions given by your superior.
  • Monitoring inventory for CCG and all equipment required for oulets.
  • Conducting regular inspection of despence bar/ launge bar to determine wheather proper standards of hygiens.
  • Monitaring the restaurant cash flow and settling outstanding bills.
  • Checking in on dining guests to enquire about food and service quality.
  • Resolving guests complaints in professional manner.
  • Generate weekly, monthly and annual reports.
  • Attend quarterly P&L meeting.
  • Seek ways to cut waste and decrease operational costs.

PHYSICAL EFFORT:-

This position requires minimal stooping , lifting and substantial walking. All employees must maintain an neat, clean and well-groomed appearance.

WORK CONTACTS:- Daily contact with restaurant manager or F&B manager etc.

WORKING CONDITION:- Must be able to work in a high volume fast paced environment.

Technical Expertise Restaurant Suprvisor

  • Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
  • Ensure service style, table top and overall presentation of the product in accordance with the hotel’s image.
  • Responsible in making floor assignment during the shift.
  • Responsible in keeping the operation running smoothly.
  • Find the guest feedback, and take necessary action if something is not match with the standard.
  • Reviewing customers surveysto develop and empliment way to improvecustomer service.

BarSupervisor

  • Monitoring the bar operational, and supporting the bar attendant if required.
  • Ability to use standard software application and hotel systems including point of sale systems.
  • Plan and control beverage inventory level
  • Ensure all established standards of operation are implemented.
  • Work together with Accounting to prepare and implement inventory procedures
  • Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
  • Work together with the outlet managerforconsistence work performance
  • Maintaining effective controls in the Beverage Department.
  • Responsible to train staff on daily basis

Primary Location

Oman

Organization

Alila Jabal Akhdar

Job Level

Hourly/Entry Level Employee

Job

Food and Beverage

General Responsibility

  • Oversee all front and back of the house house restaurant operations.
  • Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
  • Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
  • Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
  • Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
  • Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
  • Maintain quality control for all food and beverage.
  • Be reliable and ensure you and all team members are at work on time.
  • Project future needs for goods, fruits, beverage staionary ,cleaning product order accordingly.
  • Oversee heath code compliance and sanitation standards.
  • Carry out all professionally reasonable instructions given by your superior.
  • Monitoring inventory for CCG and all equipment required for oulets.
  • Conducting regular inspection of despence bar/ launge bar to determine wheather proper standards of hygiens.
  • Monitaring the restaurant cash flow and settling outstanding bills.
  • Checking in on dining guests to enquire about food and service quality.
  • Resolving guests complaints in professional manner.
  • Generate weekly, monthly and annual reports.
  • Attend quarterly P&L meeting.
  • Seek ways to cut waste and decrease operational costs.

PHYSICAL EFFORT:-

This position requires minimal stooping , lifting and substantial walking. All employees must maintain an neat, clean and well-groomed appearance.

WORK CONTACTS:- Daily contact with restaurant manager or F&B manager etc.

WORKING CONDITION:- Must be able to work in a high volume fast paced environment.

Technical Expertise Restaurant Suprvisor

  • Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
  • Ensure service style, table top and overall presentation of the product in accordance with the hotel’s image.
  • Responsible in making floor assignment during the shift.
  • Responsible in keeping the operation running smoothly.
  • Find the guest feedback, and take necessary action if something is not match with the standard.
  • Reviewing customers surveysto develop and empliment way to improvecustomer service.

BarSupervisor

  • Monitoring the bar operational, and supporting the bar attendant if required.
  • Ability to use standard software application and hotel systems including point of sale systems.
  • Plan and control beverage inventory level
  • Ensure all established standards of operation are implemented.
  • Work together with Accounting to prepare and implement inventory procedures
  • Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
  • Work together with the outlet managerforconsistence work performance
  • Maintaining effective controls in the Beverage Department.
  • Responsible to train staff on daily basis
Post date: 10 October 2024
Publisher: LinkedIn
Post date: 10 October 2024
Publisher: LinkedIn