Central Bank of Oman is seeking to recruit competent, committed, self-motivated and enthusiastic Omani candidate to work as Service Desk Administrator.
Purpose:
Service Desk Administrator is the Single Point of Contact for all stakeholders of IT services and holds the ownership for all incidents and service requests throughout their life cycle.
Responsibilities:
- Receive and log calls in the service management system. Capture all the necessary information on incident/service request. Provide 1st line support for users and assign calls to 2nd line if required.
- Monitor calls and follow-up for an early resolution of the incidents.
- Monitoring screens for system/network operations.
- Periodic update to the users on the status of their calls.
- Follow all the Service Desk procedures.
- Take feedback from users on successful resolution and close incidents.
- Look for improvements to the existing procedures/processes and suggest for implementation.
- Daily contact with other IT team members to progress outstanding calls, support issues and project work.
- Compliance with company policies and operating procedures.
- Improve knowledge on service management and various systems supported, through self-development.
- Perform basic troubleshooting for hardware, software, and network issues.
- Supporting the Team and Maintain and update the knowledge base with known issues and solutions.
- Taking care and completing any other task upon line Manager request.
Education and Certification:
- University degree in the field of computer science/engineering or information systems.
- Certification in ITIL foundation (preferable)
- Microsoft and Cisco certifications (preferable).
Work Conditions:
- Availability for extended period of time and / or 24/7 shifts.
- Dexterity of hands and fingers to operate a computer Keyboard, mouse, power tools and other computer components.
Please Submit your Application before October 20, 2024.