Bidfood ME is one of the leading foodservice companies in the UAE and Middle East, looking for a motivated and passionate Customer Experience Specialist for Oman. The primary function is to ensure the achievement of department sales and/or volume goals focusing on strengthening, growing and maintaining customer relationships, as well as developing new business opportunities through primarily telephonic customer contact and information sharing.
Key responsibilities:
- Ensure that Customers are given the opportunity to reorder products and add orders as per the minimum delivery amount.
- Receive customer calls for placing and upselling orders, answers any inquiries pertaining to the product, orders and deliveries.
- Call customers informing them on any promotions; liquidate near expiry products; and blocked accounts.
- Submit the daily report to the Supervisor.
- Acknowledge customer complaints to be coordinated to the quality assurance for action.
- Submits daily reports to the Manager.
- Generates sales leads to be sent to the sales department.
- Send out any communication letters to all customers through fax and emails.
- Processing of Picking Slips to be entered in the system.
- Physical stocks to be verified to be available in the system before placing the any orders.
- Check updates on customer accounts.
- Returned products to be properly entered and accounted for in the system.
- Support suppliers in any requests within their scope of authority.
- Support queries from Sales and Marketing Department.
Qualifications and Skills:
- At least 2years experience in customer service, customer experience, or a related field.
- Familiarity with Customer Relationship Management (CRM) software
- Strong verbal and written communication skills
- Understanding of best practices and strategies for enhancing customer experience and engagement.
- Ability to work effectively with other departments to ensure a seamless customer experience.