Payment Systems Support:
a. Handling of Projects, CRs and support production fixes on test system, maintain test system
w.r.t payment system compliance changes and etc. for Debit card system.
b. Undertake technical evaluations of existing and new initiatives pertaining to Debit cards and
ATM Acquiring to ensure it addresses the bank’s requirements without impacting system
performance and put forward comprehensive recommendations
c. Perform requirement configurations and developments on debit card application on Postilion
Switch.
d. Provide requirement support for regression testing, implementation Support and also
perform technical certifications with Visa/MasterCard & CBO wherever applicable.
e. Act as a Technical lead for Assigned projects.
f. Participate and contribute to the projects, CRs and provide analysis and recommendations
for best possible design and implementation approach.
g. Support Performance testing, ISO testing and other internal / external testing for the debit
card system including ATM acquiring.
h. Participate in business requirements and design phase of Projects and CRs.
i. Resource should have hands-on experience on Postilion Application.
j. Resource should able to perform configurational changes in Postilion application and provide
required support for running projects which have direct / indirect impact on Postilion
application.
k. Establish and maintain operational procedures, service level agreements (SLAs), and key
performance indicators (KPIs).
Oversee project’s incident management, problem resolution, and change management
processes.
m. Coordinate with various stakeholders including development teams, vendors, and business
units for system upgrades and maintenance.
Incident and Problem Management:
a. Act as the escalation point for payment system incidents, ensuring root cause analysis and
preventive measures are implemented.
b. Develop and maintain root cause analysis to ensure swift resolution and minimal business
impact on projects and CRs.
c. Collaborate with cross-functional teams to resolve complex technical issues.
d. Contribute to the identification of opportunities for continuous improvement of IT systems,
processes, and practices considering international best practice, improvement of business
processes, cost reduction, and productivity improvement.
Vendor and Stakeholder Management:
a. Manage relationships with third-party vendors, ensuring service level agreements (SLAs)
are met.
b. Collaborate with internal stakeholders, Project managers, IT operations, and business units,
to align support activities with organizational goals.
c. Provide regular updates to senior management on system performance, incidents, and
improvement initiatives.
Audit & Compliance Management
a. Oversee the preparation and execution of internal and external audit processes.
b. Ensure compliance with payment industry standards including PCI-DSS, ISO 27001, and
relevant banking regulations.
c. Maintain documentation of all system controls, procedures, and compliance requirements.
d. Coordinate responses to audit findings and implement necessary remediation measures.
Desired Candidate Profile
Qualification
Strong analytical and problem-solving abilities.
Soft Skills
Deep understanding of payment processing systems and technologies.
Proven communication and stakeholder management skills.
Knowledge of major payment networks (Visa, Mastercard, etc.).
Familiarity with banking systems and financial protocols.
Understanding of security protocols and risk management frameworks.
Key Competencies:
Strategic thinking and decision-making.
Strong technical acumen.
Ability to drive change and innovation.
High level of integrity and professionalism
Experience:
Payment system.
Card Systems).
The hands-on experience on Postilion Switch is a must.
Strong knowledge of payment protocols, APIs, and integration technologies.