1. Fleet & Rider Management: Monitor daily rider performance, manage shift rosters, coordinate breaks, and optimize zone allocations. 2. KPI Tracking: Track, document, and report on core logistics metrics like delivery times, order cancellations, and service level agreements (SLAs). 3. Compliance & Quality: Audit rider appearance, professional conduct, and equipment usage via field checks and data analysis. 4. Onboarding & Training: Supervise local rider onboarding schedules and support ongoing operational training.