Job Title Chief Operations Officer Water & Wastewater

Job Purpose The Chief Operating Officer for the Water & Wastewater divisions is accountable for management, performance, and improvement of the water & wastewater operations and maintenance as well as water & wastewater project management and asset management functions at Nama Dhofar Services Company.

Key Responsibilities, Accountabilities and Result Areas Description:

• Set the business direction and vision for the water & wastewater business by articulating strategic priorities and identifying enablers for success in the long term in collaboration with senior leadership in the company.
• Providing direction and leadership in the identification, development and implementation of strategies, programs, policies, decisions, assignments and activities of water & wastewater operations, maintenance, projects and asset management.
• Ensure protection of water & wastewater services and network to ensure effective and efficient results.
• Define and develop the Project Management strategy for the organization that supports and enables the achievement of overall objectives of the organizations.
• Serving as a key member of the executive leadership team to drive the growth of the organization and build world-class utilities.
• Provide strategic recommendations to the CEO and board of directors.
• Provide strategic direction, leadership and management of operational and capital delivery activities to ensure meeting the company s strategic objectives.
• Oversee the preparation of the five-year business plan for water & wastewater division.
• Oversee the operations of water & wastewater sectors and make any necessary improvements to meet business goals.
• Implement programs and strategies to drive operational process improvements.
• Oversee the implementation of the company s water & wastewater capital delivery programs in line with regulatory allowances and approvals.
• Convert strategic objectives into actionable plans for performance and growth.
• Monitor the budgets for water & wastewater divisions in conjunction with organizational budget while ensuring adherence to regulatory allowances.
• Direct and oversee the development and approval of operational policies and procedures to ensure compliance with regulatory/legislative requirements.
• Oversee operational processes and identify/implement potential operational improvements to improve service, quality, HSE, and cost efficiency.
• Lead cost optimization initiatives in order to utilize resources in an efficient manner.
• Oversee the articulation of the company s water & wastewater capital plan while anticipating major capital expenditure and its impact upon cash flows.
• Oversee the performance review of contractors/sub-contractors for operations and maintenance activities
• Work on continuous improvement on new assets planning, design, construction and commissioning.
• Oversee the risk assessment of operations and maintenance systems and guide the development of recommendations for risk management.
• Oversee the effective maintenance of the company s physical assets and direct compliance with relevant quality standards.
• Oversee the asset management policies procedures and plans
• Oversee the strategy and the procedures of the water quality
• Define SMART KPIs, responsibilities and authorities for team members and ensure objective periodic administration of the performance appraisal process. Review performance in an objective, fair, and transparent manner and hold people accountable for performance; create development plans in line with employee aspirations and company objectives.
• Actively coach team members on opportunities for performance improvement and capability development and take actions to leverage people s strengths, and develop them through different available means.
• Building and maintaining a positive and productive work environment for team members in the department.
• Maintain an up-to-date knowledge and awareness of new technologies ensuring that the team understand these developments and reflect them in their work and recommendations.
• Delegate responsibilities and tasks to team members with clear timelines and expectations on quality; make available the requisite resources to perform the job, but ultimately owns the responsibility to deliver the tasks.
• Manage the development and implementation of departmental policies, systems, processes, and procedures to ensure compliance with regulatory and company s requirements and standards.
• Identify the business need for establishing or enhancing process or automation. Provide inputs in improving or modifications to existing processes, defining and documenting it; share and assign accountabilities within the team for managing the process.
• Ensure that departmental reports are prepared in a comprehensive, accurate and timely manner, and meet company s requirements and standards.
• Responsible for closing any audit observations related to the department
• Adhere to all company processes and procedures.

Desired Candidate Profile

• Minimum of a bachelor s degree in engineering
• Master s degree is favored but not mandatory
• At least 13 years of relevant Experience in planning, projects, operations, maintenance in a utilities sector or industrial environment.
• 6 years managerial experience of which 3 are in a senior leadership role