Working to implement prepaid strategies & initiatives which include prepaid payment channels facilities, collection reconciliation processing, and other activities related to prepaid operation and services. And ensure compliance and fulfillment of all stakeholders requirements, mainly APSR and Shareholders. To execute the prepaid services operations & prepaid payment channels transactions, ensure timely updating and reconciliation processes in accordance with the Company s policies & procedures. This is done through effective utilization of SLAs & contracts. Owns the performance of prepaid services business, payment channels facilities/reconciliation for achieving targets & initiatives to maintain customers satisfaction & expectations.

Assist in executing prepaid strategy aligned with revenue collection goals. Contribute to implementing prepaid payment channels processing, reconciliation and Prepaid operations and services which are aligned with overall commercial affair strategies and objectives. Support the adoption of suitable strategies for enhanced customer experience and satisfaction. Collaborate in aligning prepaid service requirements with broader customer service objectives. Participate in the communication of department-wide strategies and initiatives. Contribute to the adherence of prepaid business operations and other service activities. Assist in managing efficient prepaid service operations and activities. Contribute to the management of prepaid payment channels facilities and prepaid systems. Participate in analyzing customer data for informed prepaid service expansion plans. Contribute ideas for optimizing prepaid business costs.

Execute the daily review and process of the prepaid adjustment with required system confirmation. Analyzing the daily prepaid revenue to ensure compliance with the business requirements. Assist in daily reconciliation of prepaid payments with system reports. Monitor cash transfers for accurate reporting and variance resolution. Reconcile daily prepaid payments with system reports accurately. Address issues impacting payment channel processing promptly. Maintain systems security for payment channel interfaces. Support timely recharge token delivery to prepaid customers. Implement secure processing for payment channels. Respond efficiently to customer inquiries and escalate complaints as needed. Contribute to cost optimization strategies for efficient prepaid services. Provide input on customer needs for relevant products and services. Oversee the process of switching between postpaid and prepaid services. Monitor vendor/supplier performance to ensure high service quality. Enhance customer satisfaction by managing vendor relationships. Communicate with service providers and suppliers for improving the services and settling any case.

Report prepaid collection and financial performance measures. Contribute to preparing and reviewing periodic reports for prepaid business performance Work in any reports requested by internal & external parties. Maintain compliance with audit controls related to prepaid operations. Deliver accurate and quality work within established timelines. Provide feedback to contribute to team improvement. Align personal development plans with company objectives. Identify the business need for establishing a process and provide input in defining and documenting it; assign accountabilities within the team for managing the process. Adhere to internal processes and encourage adherence from team members; recognize the need for modifications to existing processes and share them with appropriate teams. Treat IT security with the utmost importance and adhere to ISO standards and aspects on IT security. Understand the HSE standards of the company and adhere to them at all times. Adhere to company policies and procedures at all times.

Desired Candidate Profile