نحن نبحث عن مهندس دعم الشبكة والأمن الإقامي المتمرس للانضمام إلى فريقنا وتقديم الدعم الميداني المخصص في البنك التنموي في مسقط. سيكون المرشح الناجح مسؤولاً عن إدارة وصيانة ودعم بنية الشبكة المؤسسية وأمنها للمؤسسة، وضمان توفر عالٍ وأداء مثالي وعمليات آمنة. هذه وظيفة حضور للعملاء وتتطلب خبرة عملية قوية في تقنيات شبكات Cisco وحلول أمان Fortinet. سيتولى المهندس دعم التشغيل اليومي، وإدارة الحوادث، واستكشاف الأخطاء وإصلاحها، وعمليات الأمان، وتحسين البنية التحتية مع العمل عن كثب مع فريق تقنية المعلومات لدى العميل لضمان استمرارية الأعمال والتميز في الخدمة. توفير دعم تشغيلي ميداني لبنية الشبكة والأمن المؤسسية الخاصة بالعميل. تكوين وإدارة وتحري مشكلات مفاتيح Cisco ومعدات الشبكات المؤسسية. إدارة ومراقبة وصيانة جدران الحماية Fortinet وأجهزة الأمان. مراقبة أداء الشبكة والتوفر والأمان لضمان تقديم الخدمة بشكل مثالي. تشخيص وحل مشاكل الاتصال بالشبكة، والتبديل، والتوجيه، ومسائل الجدار الناري. الاستجابة للحوادث، وإجراء تحليل الجذر، وتنفيذ إجراءات تصحيحية. إجراء تغييرات في إعدادات الشبكة والأمن وفق إجراءات إدارة التغيير المعتمدة. ضمان الامتثال لسياسات الأمان والمعايير وأفضل الممارسات. التنسيق مع فرق دعم البائعين، بما في ذلك Cisco وFortinet، لتصعيد المسائل وحلها. الحفاظ على وثائق تقنية دقيقة، بما في ذلك مخططات الشبكة والتكوينات والإجراءات التشغيلية. إجراء صيانة وقائية، وتحديثات البرنامج الثابت، والفحوص الصحية على أجهزة الشبكة والأمان. التعاون مع أصحاب المصلحة من العملاء لدعم تحسينات البنية التحتية والمتطلبات التشغيلية. تقديم تحديثات حالة فورية وتقارير فنية وتوصيات للعميل وفريق إدارة المشروع. المشاركة في أنشطة الصيانة المخطط لها وتقديم الدعم أثناء الحوادث الحرجة عند الحاجة.
الملف الشخصي المرغوب للمرشح
Provide onsite operational support for the customer's enterprise network and security infrastructure.
Configure, manage, and troubleshoot Cisco switches and enterprise networking equipment.
Administer, monitor, and maintain Fortinet firewalls and security appliances.
Monitor network performance, availability, and security to ensure optimal service delivery.
Diagnose and resolve network connectivity, switching, routing, and firewall-related issues.
Respond to incidents, perform root cause analysis, and implement corrective actions.
Perform network and security configuration changes following approved change management procedures.
Ensure compliance with security policies, standards, and best practices.
Coordinate with vendor support teams, including Cisco and Fortinet, for issue escalation and resolution.
Maintain accurate technical documentation, including network diagrams, configurations, and operational procedures.
Perform preventive maintenance, firmware upgrades, and health checks on network and security devices.
Collaborate with customer stakeholders to support infrastructure improvements and operational requirements.
Provide timely status updates, technical reports, and recommendations to the customer and project management team.
Participate in planned maintenance activities and provide support during critical incidents when required.
We are seeking an experienced Resident Network & Security Support Engineer to join our team and provide dedicated onsite support at the Development Bank in Muscat. The successful candidate will be responsible for managing, maintaining, and supporting the organization's enterprise network and security infrastructure, ensuring high availability, optimal performance, and secure operations. This is a customer-facing resident role requiring strong hands-on expertise in Cisco networking technologies and Fortinet security solutions. The engineer will handle day-to-day operational support, incident management, troubleshooting, security operations, and infrastructure optimization while working closely with the customer's IT team to ensure business continuity and service excellence. Provide onsite operational support for the customer's enterprise network and security infrastructure. Configure, manage, and troubleshoot Cisco switches and enterprise networking equipment. Administer, monitor, and maintain Fortinet firewalls and security appliances. Monitor network performance, availability, and security to ensure optimal service delivery. Diagnose and resolve network connectivity, switching, routing, and firewall-related issues. Respond to incidents, perform root cause analysis, and implement corrective actions. Perform network and security configuration changes following approved change management procedures. Ensure compliance with security policies, standards, and best practices. Coordinate with vendor support teams, including Cisco and Fortinet, for issue escalation and resolution. Maintain accurate technical documentation, including network diagrams, configurations, and operational procedures. Perform preventive maintenance, firmware upgrades, and health checks on network and security devices. Collaborate with customer stakeholders to support infrastructure improvements and operational requirements. Provide timely status updates, technical reports, and recommendations to the customer and project management team. Participate in planned maintenance activities and provide support during critical incidents when required.
Desired Candidate Profile
Provide onsite operational support for the customer's enterprise network and security infrastructure.
Configure, manage, and troubleshoot Cisco switches and enterprise networking equipment.
Administer, monitor, and maintain Fortinet firewalls and security appliances.
Monitor network performance, availability, and security to ensure optimal service delivery.
Diagnose and resolve network connectivity, switching, routing, and firewall-related issues.
Respond to incidents, perform root cause analysis, and implement corrective actions.
Perform network and security configuration changes following approved change management procedures.
Ensure compliance with security policies, standards, and best practices.
Coordinate with vendor support teams, including Cisco and Fortinet, for issue escalation and resolution.
Maintain accurate technical documentation, including network diagrams, configurations, and operational procedures.
Perform preventive maintenance, firmware upgrades, and health checks on network and security devices.
Collaborate with customer stakeholders to support infrastructure improvements and operational requirements.
Provide timely status updates, technical reports, and recommendations to the customer and project management team.
Participate in planned maintenance activities and provide support during critical incidents when required.