Job description

1. Training Strategy & Planning

• Develop and implement a company-wide training and development strategy aligned with business goals.

• Conduct training needs assessments in collaboration with department heads.

• Design annual training calendars covering operational, customer service, technical, and leadership development areas.

2. Curriculum & Program Development

• Create training content, materials, and manuals tailored to business units (hospitality, retail, corporate).

• Customize programs for the head office staff, frontline staff, baristas, chefs, supervisors, and management roles.

• Ensure training reflects the brand standards of Italian Barrista Café and corporate values of Al Toobi New Enterprises.

3. Delivery & Facilitation

• Conduct in-person and virtual training sessions across outlets and offices.

• Arrange and manage third-party trainers or vendors when required.

• Support new employee onboarding with orientation and induction programs.

4. Evaluation & Improvement

• Monitor training effectiveness through feedback, assessments, and performance metrics.

• Continuously improve training programs based on evaluation results, industry trends, and internal needs. Maintain

training records and prepare periodic reports for leadership.

5. Compliance & Standards

• Ensure training aligns with food safety, health regulations, and customer service standards.

• Develop SOPs and training modules to reinforce company policies and best practices.

6. Talent Development

• Identify high-potential employees and create development pathways for career growth.

• Support succession planning and leadership development initiatives.

7. Cross-Functional Collaboration

• Work closely with operations, HR, quality, and brand teams to identify and support training needs.

• Coordinate with all Oman branches to ensure consistency in employee capability and service quality.

III. KEY PERFORMANCE INDICATORS (KPI's)

• Develop and implement a comprehensive annual training plan aligned with business objectives.

• Design and deliver training programs that improve staff performance and service quality.

• Ensure all new hires complete onboarding and induction training within the defined timeline.

• Conduct regular refresher trainings across all outlets and departments.

• Maintain up-to-date training records and documentation for all employees.

• Collaborate with department heads to identify training gaps and recommend suitable interventions.

• Support the development and promotion of high-potential employees through targeted programs.

• Maintain consistent training standards across all locations in Oman.

• Contribute to increased customer satisfaction and staff productivity through effective training.

• Deliver regular reports to management on training activities, progress, and outcomes.

Skills

Proven ability to design and deliver effective training programs tailored to various roles

and departments.

• Skilled in developing training manuals, SOPs, and digital learning content. Experience

managing training initiatives across multiple branches or regions. Strong knowledge of

hospitality service standards, customer service, and food safety practices.

• Excellent facilitation, presentation, and communication skills in English; Arabic is a plus.

• Proficient in using MS Office and digital tools for content creation and

• reporting.

• Capable of evaluating training effectiveness and continuously improving learning

strategies.

• Strong leadership and collaboration skills with the ability to coach and support team

development.