Job description

Join the Most International Company in the World – DHL Express Oman

DHL Express Oman is proud to be certified as a best workplace in Sultanate of Oman and ranked No.2 by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 200 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world’s most loved and widely recognized brands across the globe.

Your Future. Delivered.

Job Requirements – Retail Agent

Eligibility

• This role is open exclusively to Omani nationals, in line with Omanization requirements

Education & Experience·

• A minimum of grade 10 schooling or equivalent
• 1–3 years of experience in a customer service, retail, or logistics environment (preferably in the express/logistics industry)
• Experience handling cash transactions and shipment processing is an advantage

Technical & Functional Skills

• Strong knowledge of customer service practices and standards
• Basic understanding of logistics/express delivery operations and documentation (e.g., airway bills, customs paperwork)
• Ability to quickly learn DHL products, services, pricing, and network operations
• Proficiency in MS Office (Word, Excel) and ability to work with internal systems
• Accurate data entry skills with high attention to detail

Customer Service Competencies

• Excellent communication and interpersonal skills (verbal & written)
• Ability to handle customer inquiries, complaints, and escalations professionally
• Strong problem-solving ability with a proactive approach
• Capability to deliver fast, efficient service in a time-sensitive environment

Sales & Commercial Awareness

• Ability to promote and sell value-added services (e.g., insurance, express solutions)
• Commercial mindset with a focus on achieving revenue targets
• Confidence in identifying sales opportunities and generating leads

Operational & Process Skills

• Strong organizational and multitasking skills
• Ability to follow SOPs, ISO standards, and safety procedures
• High accuracy in shipment processing, documentation, and cash handling
• Ability to manage daily reconciliations and reporting

Behavioral Competencies

• Professional, friendly, and customer-centric attitude
• Strong teamwork and collaboration skills
• Ability to work independently with minimal supervision
• High level of accountability and reliability
• Adaptability to a fast-paced, dynamic environment

Additional Requirements

• Willingness to work flexible shifts (including weekends if required)
• Ability to represent DHL as a brand ambassador at all times
• Fluency in English; Arabic language skills are highly desirable

Recruitment Fraud Alert: DHL Express Oman will never request payment or personal/financial information from applicants or employees at any stage of the recruitment process. Any such request should be treated as fraudulent. All email correspondence will be sent from the official DHL domain e.g. [Click to show email]. Protect yourself by verifying job offers and communications. Your safety is important to us.

Preferred candidate

Nationality

Oman