Job Description

Roles & Responsibilities

JOB PURPOSE To support the implementation of Continuous Improvement (CI) and Lean initiatives across OIA by facilitating improvement projects, promoting Lean methodologies, assisting in capability-building activities, and contributing to the development of a culture of operational excellence. The role supports departments in identifying opportunities for improvement and applying structured problem-solving approaches to enhance efficiency and effectiveness.

ROLES AND RESPONSIBILITIES

• Support the implementation of Lean Culture and Continuous Improvement initiatives across OIA.
• Assist departments in applying CI principles to improve operational performance and service delivery.
• Contribute to the achievement of organizational improvement objectives through structured improvement activities.
• Participate in Continuous Improvement projects and support project teams in delivering improvement outcomes.
• Assist in identifying process inefficiencies and improvement opportunities using Lean tools and methodologies.
• Provide analytical and administrative support for CI initiatives across business units.
• Support process mapping, process reviews, and improvement workshops using Lean techniques.
• Assist departments in developing and maintaining visual management tools, dashboards, and performance tracking mechanisms.
• Collect, analyze, and report performance data to support continuous improvement efforts.
• Apply Lean Six Sigma and Continuous Improvement methodologies in day-to-day improvement activities.
• Support the documentation, standardization, and deployment of CI tools, templates, and best practices.
• Contribute to maintaining CI standards and ensuring consistency in improvement approaches across OIA.
• Support the delivery of CI awareness sessions, workshops, and training programs.
• Assist employees participating in improvement projects and Lean initiatives.
• Continuously develop knowledge and skills in Lean, Six Sigma, and Continuous Improvement methodologies.
• Collaborate with departments and project teams to support the successful delivery of improvement initiatives.
• Promote knowledge sharing and best practice exchange across the organization.
• Build effective working relationships with stakeholders to facilitate improvement activities.
• Prepare progress reports, presentations, and improvement project documentation.
• Maintain records of CI projects, benefits realization, lessons learned, and improvement opportunities.
• Support the monitoring and reporting of CI performance indicators and achievements.

Desired Candidate Profile

• Bachelor s degree in Engineering, Operations, Business, or related fields.
• Lean Six Sigma Black Belt certification or equivalent.
• 6 8 years of experience in Continuous Improvement, Process Improvement, Performance Management, Operations Excellence, Project Management, or related fields.
• Experience supporting improvement projects, process reviews, or operational excellence initiatives.
• Exposure to Lean, Six Sigma, business process improvement, or project management methodologies is desirable.
• Experience in data analysis, reporting, and performance monitoring is preferred.