Job Description

Roles & Responsibilities

About the Role

To manage and execute comprehensive HR operations for the Oman branch, covering onboarding, visa processing, orientation, training, employee engagement, performance management, and coordination with Admin, Finance, IT, and PRO teams.

Key Responsibilities & Duties:

Pre-Onboarding & Onboarding

• Coordinate with recruitment on upcoming new joiners.

• Share pre-onboarding checklists and collect/verify required documents (medical reports, passport copy, signed offer letters, experience/relieving letters, recent photo).

• Liaise with PRO for visa processing and government formalities.

• Coordinate with Admin for accommodation, flights, and airport transfers.

• Maintain and update onboarding tracker and share with relevant departments.

• Arrange transport, complete joining formalities, issue employment contracts, NDAs, NDAs, job descriptions, and facilitate workstation setup, uniforms, and staff advances.

• Conduct Day 1 orientation and team introductions, issue ID cards, and register attendance/access.

• Send welcome communications and handover employee to the respective department.

  
  

Post-Onboarding Activities

• Create personal files (hard and soft copies) for all new employees.

• Conduct follow-up calls post-joining to address issues.

• Coordinate with PRO for medical tests, Civil ID, and bank account setups.

• Follow up on housing/accommodation arrangements or allowances per policy.

  
  

Rejoining & Internal Transfers

• Manage rejoining and internal transfer processes, ensuring proper documentation.

• Issue transfer letters and inform Payroll, IT, and Admin teams.

Induction & Training

• Plan and conduct 2-day induction programs for new employees.

• Coordinate with department heads for job-specific and operational training.'

Employee Engagement

• Maintain monthly notifications for birthdays and work anniversaries; announce via WhatsApp groups.

• Organize employee engagement activities, welcome events, and celebrations.

• Design and distribute greeting cards and milestone certificates.

• Track and manage the employee engagement budget and initiatives.

Grievance Handling & Committees

• Conduct monthly grievance meetings and report outcomes.

• Oversee Mess Committee meetings and maintain accurate Minutes of Meeting (MoM).

Probation Confirmation Process

• Track probation timelines via confirmation tracker and master records.

• Notify line managers about upcoming probation evaluations.

• Facilitate confirmation assessments; issue confirmation or extension letters.

Disciplinary Procedures

• Handle misconduct cases, issue warning letters, and maintain documentation.

• For major violations, initiate domestic enquiry procedures.

Performance Management System

• Ensure all new employees receive KPIs/KRIs within the first month.

• Maintain copies in personal files and HR system.

• Conduct quarterly performance reviews with managers.

• Manage annual performance appraisal process: coordinate with managers, collect appraisal forms, issue increments/promotions, submit updates to Payroll, and maintain acknowledgments.

Desired Candidate Profile

• Strong knowledge of HR operations and labor law compliance

• Excellent organizational and time management skills

• Attention to detail and problem-solving ability

• Proficiency in HRMS, MS Office, and reporting tools

• Effective communication and interpersonal skills

• Ability to handle sensitive information confidentially

• Team-oriented with proactive work ethic

• Minimum 8+ years of experience in Retail / FMCG Industry only

• Candidates with GCC and/or Indian HR experience will be preferred

• MBA in Human Resources (HR)