We are seeking a detail-oriented Floor Supervisor to oversee the daily cleanliness and maintenance of guest rooms and corridors on assigned floors. You will lead a team of Room Attendants to ensure our property meets the highest standards of hygiene and guest satisfaction.

Key Responsibilities

• Daily Supervision: Assign room cleaning quotas and deep-cleaning tasks to the housekeeping team.

  
  

• Quality Inspections: Physically inspect all guest rooms (occupied and departure) and VIP suites to ensure they meet brand standards before guest arrival.

  
  

• Maintenance Liaison: Identify and report repair needs (e.g., electrical, plumbing) to the Engineering Department and follow up on completion.

  
  

• Inventory & Supplies: Monitor the floor pantry, manage linen stock, and requisition cleaning supplies as needed to prevent shortages.

  
  

• Guest Service: Act as the first point of contact for guest requests (e.g., extra pillows, VIP amenities) and handle complaints with professionalism and speed.

  
  

•   Staff Coaching: Provide on-the-job training for new hires and ongoing feedback to current staff to maintain performance levels.

  
  

• Safety & Compliance: Ensure all staff adhere to hotel security, fire regulations, and health and safety legislation.