The Leisure Facilities Supervisor is responsible for overseeing and managing recreational facilities to ensure an efficient and enjoyable operation of leisure and recreational spaces within a hospitality or leisure-oriented establishment.

Oversee the day-to-day operations of leisure facilities such as swimming pools, gyms, sports courts, and recreational areas, ensuring they are well-maintained, clean, and safe for use.

Manage and supervise a team of leisure facility staff, including lifeguards, fitness instructors, and maintenance personnel, providing training, guidance, and support as needed.

Ensure high levels of guest satisfaction by providing excellent customer service, addressing guest inquiries, concerns, and feedback promptly and professionally.

Enforce safety protocols and regulations to ensure the safety of guests and staff, conducting regular inspections and risk assessments of facilities and equipment, and maintaining compliance with health and safety standards.

Coordinate maintenance and repair activities for leisure facility equipment and amenities, scheduling inspections, servicing, and repairs to minimize downtime and ensure optimal performance.

Plan and organize leisure programs, activities, and events for guests, such as fitness classes, swimming lessons, and sports tournaments, to enhance guest experiences and promote engagement.

Manage inventory levels of equipment, supplies, and amenities for leisure facilities, monitoring usage, ordering replenishments, and controlling costs within budgetary constraints.

Assist in the development and management of departmental budgets, monitoring expenses, analyzing variances, and recommending cost-saving measures to optimize financial performance.

Conduct regular quality checks and inspections of leisure facilities and services, ensuring adherence to quality standards, brand guidelines, and guest expectations.

Prepare reports and documentation on leisure facility operations, performance metrics, guest feedback, and maintenance activities, providing regular updates to management on departmental achievements and challenges.

Understanding of leisure facility operations, including knowledge of equipment, maintenance procedures, and safety protocols to ensure smooth and efficient facility management.

Ability to supervise and lead a team of leisure facility staff, including delegation of tasks, performance management, and providing training and support as needed.

Excellent customer service skills to interact with guests professionally, addressing their inquiries, concerns, and feedback, and ensuring a positive and enjoyable experience.

Knowledge of health and safety regulations, risk management principles, and emergency procedures to maintain a safe environment for guests and staff.

Strong problem-solving skills to identify issues, resolve conflicts, and handle unexpected situations effectively, ensuring smooth operations and guest satisfaction.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus