About the context

At GISEC, our mission is to protect the CHANEL from cyber threats by safeguarding our people, preserving the integrity of our data, and ensuring the resilience of our systems. We lead a federated, risk-based cybersecurity strategy embedded across all regions and divisions, tailored to the unique realities of each business area. Through governance, transformation, and collaboration, we drive cybersecurity maturity and readiness to support CHANEL’s ability to operate securely and confidently in a digital world.

Your role @ CHANEL

As Architecture & Infrastructure Operation SOC Expert, you will ensure the performance, reliability, and continual evolution of CHANEL’s global SOC infrastructure while collaborating across regions and teams to optimize security operations and develop new SOC services. As part of the role, you will :

Provide technical expertise to ensure the reliability, performance, and continuity of SOC infrastructure

• Supporting the seamless delivery of security services across all Regions, Divisions, Global teams, and Corporate entities.

  
  

• Reinforce the robustness and availability of the Global SOC infrastructure, ensuring that every component from log ingestion to analysis platforms operates with stability and precision.

  
  

• Monitor operational KPIs and implement action plans to maintain the expected quality of SOC services, ensuring the protection of CHANEL’s assets.

  
  

• Track Partners’ KPIs, ensuring SLAs and SLOs are achieved.

  
  

• Prepare and support business reviews with Partners, presenting results to GISec committees and regional/divisional stakeholders.

  
  

Contribute to the design, enhancement, and continuous evolution of SOC platforms,

• Shape the technical architecture of the SOC, contributing to a secure, scalable, and coherent platform capable of supporting CHANEL’s global ambitions and digital sophistication.

  
  

• Collaborate with the Head of InfoSec Response to define, embed, and deploy security operations processes and solutions, ensuring continuity and operational excellence.

  
  

• Taking ownership of the underlying infrastructure to guarantee performance, security, resilience, and long-term operational integrity.

  
  

• Work closely with Regions, Divisions, and Global/Corporate teams (RISOs, DISOs, IT/business managers, worldwide infrastructure teams) to formalize operational continuity and facilitate its integration into SOC processes.

  
  

• Define security requirements and validate architectures for incident response.

  
  

Collaborate with Regions, Divisions, Global teams, and Corporate entities

• Uphold operational security continuity, prioritizing infrastructure-driven actions that ensure the optimal performance, availability, and refinement of all SOC platforms.
• Guarantee the continuity of security operations by anticipating risks linked to obsolescence, capacity, performance, or architectural weaknesses, and by addressing them with refined, durable solutions.
• Coordinate security infrastructure and application project evolutions with GIS/GDP/local owners.
• Ensure documentation readiness and timely task delivery

• Contribute to the creation and optimization of new SOC services

The impact you can create at CHANEL

• Act as a business enabler for the GISec team, ensuring robust support for all GISEC response applications and infrastructures.
• Support Divisions with operational issues from an InfoSec perspective, ensuring incidents and crises are managed in line with global processes, including coordination with compliance, HR, and legal teams.
• Meeting high-level of excellence through Operations KPIs, SLAs, SLOs for new response infrastructure and validation timelines
• Participation in internal committees: Global InfoSec Steering Committee, Data Privacy Committee, SOC Run/Project Committee, Business/SOC/RISO/CISO committees

You are energized by       

• A fast-moving environment and incident management
• Leading initiatives across multi-regions and multi-partners
• Setting up and building solutions with Chanel business and Tech teams.
• Working in a worldwide and multicultural environment with multiple partners, at different organizational levels.
• The technology and the new way of working and sharing.
• Taking the lead, collaborate & coordinate.         
   

What you will bring

• Excellent verbal and written communication skills, adaptable to various senior audiences
• Broad technical knowledge with a strong understanding of information security trends, best practices, and standards
• Proven project management and process deployment experience
• Ability to deliver high-quality materials (presentations, documentation, projects, processes)
• Experience working in an international environment
• Customer-oriented, with strong prioritization and problem-solving abilities
• Quick learner with a positive attitude, professionalism, and excellent analytical skills
• Strong collaboration and team spirit, with excellent interpersonal skills
• Passionate, open-minded, and highly motivated

Requirements

• Engineering degree or equivalent experience
• Significant experience in an international environment
• Advanced knowledge of infrastructure technologies used by InfoSec (Linux/Windows systems, networking, cloud platforms, virtualization, monitoring, firewalls/proxy, network segmentation, VPN technologies, PKI, PAM, IAM, encryption at rest and in transit)
• Strong understanding of MOC/MSC practices, performance optimization, and lifecycle management.
• Familiarity with automation (Ansible/Terraform), monitoring frameworks, and modern infrastructure patterns.
• Strong technical and production expertise
• Managing infrastructure and cybersecurity incidents with on-call duty periods some weekends
• Fluency in English and French

Leveraging your unique experiences, CHANEL will enable you to

• Be a key partner for Business and IT Corporate domains, Divisions and Regional Data & Analytics teams, as well as various internal partners within Global, Corporate Services, and Regions
• Collaborate with internal partners at Corporate, Divisional, and Regional levels

At CHANEL, we are committed to fostering an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual enhances the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you bring to CHANEL.