Job Requisition ID: 162061
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
Manage all existing and new business applications to support the IKEA business strategy across all territories that fall under the Al-Futtaim Group.
Responsible for working with retail Clients on ERP application engagements including new system implementations, upgrades, and/or extensions of existing applications. The ability to scope out work, manage/oversee other resources on Projects. Quality control and testing.
With emphasis on implementing various Service Packs & Hot Fixes and various IT tools for the IKEA stores within the UAE, Qatar, Egypt and Oman with clearly defined business process & working methods that are in line within the IKEA concept & Al-Futtaim Group’ framework and guidelines
What you will do
- Responsible for managing and maintaining business applications and databases by performing required activities to improve efficiency of system operations.
- Close liaison with business users by being the primary point of contact for day-to-day support on IT operations, requests and incidents across multiple stores/business units regionally
- Accountable for implementation and or integration of digital and IT solutions across various channels (stores and online), in close coordination with the Business solutions Manager and IT project team.
- Support the project team on market expansion projects in configuring and implementing Digital and IT solutions across the new business units, as per project timelines.
- Coordinate with IT infrastructure specialist on maintenance of systems and resolution of infra issues.
Required skills to be successful
- Mathematical, Organizational and Customer Service Skills
- Must have excellent communication and interpersonal skills
- Problem solving skills
- Good practical experience managing databases (SQL, Oracle) ٫ system security, Retail POS system and troubleshooting technical issues.
- Strong organizational and interpersonal skills with eye to details and critical thinking ability
What equips you for the role
- 5+ years’ experience working as an IT analyst in retail industry
- Bachelor’s degree in Computer science, Information technology or the like.
- Sound technical and function knowledge of ERP solutions such as Microsoft Dynamics NAV/BC, D365, CRM365
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