Business Analyst (IT Domain) required in Oman

Education & Experience Requirements:

Bachelor Degree in information technology, Computer science or Business Administrations  

Certification in Business Analysis is Plus

Min 5 years of experience

Experience in:

Information Technology (Automation of Business Processes)

Digital Transformation (eGovernment Systems / Platforms / Integration)

Business Process / Government Services

Business Process SLA / KPI

Experience in working with Word, PowerPoint, Excel, Visio

Language: Must be English & Arabic written and spoken.

Soft skills:

Communication with various stakeholders (internal teams and client team)

Presentation skills

Analytical Skills

Problem Solving

Working with other team members and supervising junior team members

Roles & Responsibilities:

Conducting interviews with client users and collect required information.

Analysis of the existing As-Is business processes adopted by the client.

As-Is Business process mapping and documentation.

Review of the current systems used in the business processes.

Identify process gaps between the As-Is and To-Be processes and areas of Improvements.

Design and documentation of To-Be business processes.

Designing of RACI matrix.

Designing To-Be business process SLA and KPI.

Residency:

-Candidate must be resident in Sultanate of Oman