Job Title: Program Manager

Education and Experience: 10+ years of experience in Program management, relevant to CRM, Computer Science, or a related field.

Type of contract: One Year Extendable

Role & Responsibility:

• Should have at least 10+ years of experience in Program management, relevant to CRM
• implementation in financial services
• PMO lead to provide end-to-end governance of the program
• Develop the program plan in consultation with all relevant internal and external
• stakeholders
• Maintain an end-to-end view of the detailed program plan, including timelines and milestones
• Maintain an end-to-end view of the detailed program plan, including timelines and milestones
• Identify and mitigate potential risks throughout the program
• Maintain open and effective communication with all stakeholders including executives,
• department heads, project managers and project team members
• Ensure that the CRM implementation aligns with the bank's overall business objectives and strategy
• Manage stakeholder expectations and address concerns to ensure their satisfaction with the program
• Drive the PSC meetings for review of CRM implementation program
• Track the actual delivery and schedules of various projects running under the CRM
• implementation program and timely report variances if any. Alert the right level of
• management of potential overruns or schedule variances
• Proactively identify and report potential risks, inter-dependencies (within the CRM
• implementation program or any other project ongoing in the bank) or pre-requisites that
• could impact the program timeline or outcomes, develop and implement strategies to
• mitigate identified risks, ensuring minimal disruption
• Conduct Change Control Board as needed to review and approve changes. Ensure there are no scope creeps
• Develop clear change management guidelines from platform, process and people
• perspective. Drive the change management process with necessary controls defined