1. Sales Support & Coordination
   • Assist the sales team in managing client accounts, preparing quotes, and processing purchase orders.
   • Coordinate with internal teams (such as logistics and finance) to ensure timely order fulfillment and delivery.
   • Respond promptly to customer inquiries regarding order status, pricing, and product availability.
   • Schedule and follow up on sales appointments and meetings, preparing necessary documentation and reports.
2. Order Processing & Documentation
   • Accurately enter sales orders, invoices, and product details into the company’s ERP/CRM system.
   • Verify order information, including quantities, product codes, and pricing, to ensure accuracy.
   • Generate purchase orders, shipping documentation, and invoices for each transaction.
   • Ensure all records and sales documentation are organized and updated for easy retrieval and reporting.
3. Data Entry & Record Maintenance
   • Enter and update customer details, product information, and transaction history into the company database.
   • Perform regular data audits to identify and correct any discrepancies in records.
   • Prepare and maintain monthly sales reports, tracking key metrics such as sales volume, returns, and inventory status.
4. Customer Relationship Management
   • Build and maintain positive relationships with clients by providing exceptional service and follow-up.
   • Handle customer complaints and escalate issues to the appropriate team members when necessary.
   • Coordinate with the sales team to manage client feedback and gather insights to improve service.
5. Inventory Coordination
   • Monitor stock levels and coordinate with the inventory team to ensure product availability.
   • Communicate with suppliers to track order status and anticipated delivery dates.
6. Reporting & Administrative Support
   • Prepare regular and ad-hoc reports for management, including sales trends, customer satisfaction, and operational efficiency.
   • Support the team with administrative tasks such as filing, scheduling, and preparing documentation.
   • Help prepare presentations, proposals, and reports for sales meetings and business reviews.
   • Contribute to process improvements and efficiency enhancements within the sales and order management functions.

Key Skills and Qualifications:

• Education: High school diploma required; a diploma or degree in Business Administration, IT, or a related field is a plus.
• Experience:
  • 0-2 years of experience in sales coordination, data entry, or administrative support, preferably in an IT distribution or technology company.
  • Familiarity with IT products and distribution processes is an advantage.
• Technical Skills:
  • Proficiency in MS Office Suite (Excel, Word, PowerPoint) and experience with ERP/CRM systems.
  • Strong data entry skills with high attention to detail and accuracy.
  • Basic knowledge of IT products and distribution channels is a plus.
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Proactive problem-solving ability with a customer-centric mindset.
  • Ability to work both independently and as part of a team in a fast-paced environment.