PURPOSE OF THE JOB:

• To ensure that members and guests receive prompt and professional attention in order to make a reservation, check in for a round of golf or lesson or have a call or enquiry directed to a specific person. They should be seen as customer service champions and ambassadors for Al Mouj Muscat.

PRIMARY DUTIES and RESPONSIBILITIES :

Main Duties:

• To greet and welcome members and guests with a smile and to offer correct information regarding membership details, dress code, policies, operational timings, specific events, golf bookings and or lesson bookings.
• To become familiar with member’s names and greet them accordingly.
• To be familiar with the green fee rates and promotions.
• To take tee time bookings/alterations/cancellations, recording all details and ensuring that a confirmation email is sent.
• At the end of a booking always repeat back the details of what has just been booked for the customer's confirmation, pay particular attention to AM/PM times on the Academy Par 3 Course.
• To check golfers in on arrival ensuring that the correct receipts are given and that the golfers are suitably dressed, and are aware of where they need to go.
• To become familiar with the lesson packages and pricing.
• To book lessons for the respective Professionals.
• To take payment for lessons, recording the information in the correct place.
• Consolidate sales at the end of a shift, ensuring that the correct float is handed over to the following shift.
• Any shortfall/overage in sales is to be reported to the Reception Supervisor or a member of the Golf Professional Team.
• If the shortfall cannot be explained it will be the responsibility of the staff member to recompense the business.
• To receive and direct guests correctly, including those who have appointments with Al Mouj Golf management.
• To ensure that the reception area is kept clean at all times with sufficient stock of brochures, forms and that the first aid kit is kept replenished.
• Be aware of day to day activities, events, and functions.
• To take messages for management in their absence and ensure that the messages are accurate and delivered.
• To monitor [Click to show email], and [Click to show email] email accounts,
• Dealing with simple requests and seeking advice on others. passing others on to one.
• All Tour Operator bookings must be dealt with through the [Click to show email] email address.
• To maintain records of any lost and found items, if any item of value is found a member of the senior management must be informed.
• To be aware of the emergency evacuation plan, emergency contact numbers and the number of the emergency services.
• To deal with complaints in the first instance, offering a comment card if required, if the complaint is of a serious nature a member of management may be asked to attend, failing that a message must be passed to a member of management with the nature of the complaint and the customer's contact details.

Ancillary Duties:

• In addition to the job-related duties, all members of staff are expected to assist, when needed, in other areas of the operation.
• Staff members are expected to report any issues that may affect the safety of any person on the AlMouj Golf premises.
• Members of staff are expected to undertake training as requested; this may include First Aid and Fire Warden training.

Quality Responsibilities:

• All duties must be undertaken in accordance with the Golf Operations Policies and the Standard Operating Procedures. A full copy of which is available on the shared drive. Any member of staff working in the Reservations and Retail area must be fully aware of the Lost Property policy and necessary actions of such.

PERSSON SPECIFICATION: Minimum competencies to be effective on the job

Education & Experience :

• Minimum High School/College Diploma
• 1-2 Years’ experience in similar field, with a good command of the English language and communication skills essential.

Skills & Competencies:

General:

• Fluency in English and Arabic both verbal and written.
• Highly computer literate.
• Planning & Organizing
• Creative Problem Solving
• Making Decisions
• A team player.
• Results oriented.
• Excellent communication skills
• Demonstrates drive and resilience.
• Is positive and highly motivated towards achieving objectives

Communications

• Effective writing/reporting
• Presentations in wide variety of situations, on variety of topics
• Relationship development/maintenance
• Internal communications
• Fluency in English and Arabic both verbal and written.

Understanding and living Core Values:

• Bold
• Passionate
• Togetherness