Client Reception:

• Greet clients in a friendly and welcoming manner.
• Check-in clients for their appointments and ensure they complete necessary forms.
• Assist clients with scheduling, rescheduling, or canceling appointments as needed.
• Answer incoming phone calls and provide information, schedule appointments, or direct calls to the appropriate department.

Appointment Management:

• Maintain and update the appointment or scheduling.
• Notify service providers of client arrivals and schedule changes.
• Send appointment reminders to clients via phone, whatsapp, email, or SMS.

Billing and Payments:

• Handle payment processing, including cash, credit card, and other payment methods.
• Prepare invoices, issue receipts, and maintain accurate financial records.

Client Services:

• Provide information about salon and dermatology services, products, and promotions.
• Address client inquiries, concerns, and complaints professionally and promptly.
• Ensure the reception area is neat, organized, and well-stocked with relevant brochures.

Administrative Support:

• Maintain and update client records, including contact information, medical history (for dermatology clinic), and preferences.
• Assist in managing inventory and ordering supplies for the front desk.
• Collaborate with other staff members to ensure smooth clinic /salon operations.

Compliance and Confidentiality:

• Adhere to privacy and confidentiality policies, especially concerning client medical records.
• Stay up-to-date with industry regulations, best practices, and compliance requirements.

With all stakeholders / Departments.

Qualifications and Experience

• High school diploma or equivalent.
• Proven experience as a receptionist or customer service representative, preferably in a salon or medical clinic or Airline industry.
• Excellent communication and interpersonal skills.
• Proficiency in computer applications and scheduling software.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Knowledge of salon or dermatology clinic operations is a plus.

Disclaimer: The job description is a brief outline of the basic responsibilities of the position at the time of preparation of the same and owing to the dynamic environment of the business, the activities could vary with time and market scenario. Therefore, this is not exhaustive list of activities for the above position and the job occupant may require performing additional activities in order to achieve the departmental or organizational goals.