As a Learning and Development Executive at Grand Millennium Muscat, you will play a key role in supporting the learning and development initiatives within the organization. This position is responsible for assisting in the design and delivery of training programs, managing training logistics, and contributing to the development of a skilled and engaged workforce.
Key Job Responsibilities:
- Lead the complete Learning & Development (L&D) activities in your property.
- Lead Millennium & Copthorne, MEA (M&C) onboarding process and tools for new hires in your property.
- Conduct quarterly L&D needs analysis and prepare quarterly plans to address real business needs.
- Conduct obligatory Off-Job Training programmes for all colleagues in line with the M&C, MEA Off-Job training library.
- Coordinate Area courses and ensure all managers attend their development programmes.
- Monitor on-job training activities using tools provided by the MEA corporate offices.
- Improve the effectiveness of Off-Job Training programmes through regular follow-ups.
- Support the Human Resources department in leading the performance management process and supporting departments in implementing Personal Development Plans (PDPs).
- Timely submission of Monthly L&D Calendar and L&D Report to the M&C, MEA Corporate Office.
- Support implementation of the Millennium brand standards by measuring and monitoring telephone standards.
- Follow trainer's notes and host orientation programmes (Welcome to Our World).
- Operate in a safe and environmentally friendly manner to safeguard the health and safety of colleagues, as well as contribute to environmental conservation.
- Adhere to the company’s environmental, health, and safety procedures and policies.