Job Summary

• The Hotel Manager is responsible to manage and coordinate the strategic and operational objectives of the hotel, ensuring they are achieved and / or surpassed within the agreed timescales, while also ensuring the successful delivery and continuous improvement of day-to-day operations in their hotel, including oversight of brand standards, overall guest experience and all policies and procedures. The role holder will also oversee the food and beverage, rooms, Sales and Marketing, Finance, HR and engineering departments for their hotel.

Job Responsibilities 1

• Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services, ensuring smooth and efficient functioning.
• Develop and implement policies, procedures, and standards to maintain high levels of guest satisfaction, cleanliness, and service quality throughout the hotel.
• Manage and supervise department heads and staff, providing guidance, support, and leadership to ensure adherence to standards and achievement of goals.
• Monitor financial performance, including revenue, expenses, and profitability, and implement strategies to maximize revenue and minimize costs.
• Analyze market trends, customer feedback, and competition to identify opportunities for improvement and develop strategies to enhance the hotel's competitiveness.
• Maintain relationships with vendors, suppliers, and contractors, negotiating contracts and agreements to ensure cost-effective and quality services.
• Handle guest inquiries, complaints, and special requests, resolving issues promptly and professionally to ensure guest satisfaction.
• Ensure compliance with health, safety, and environmental regulations, conducting regular inspections and audits to maintain compliance.
• Develop and implement marketing and promotional strategies to attract guests and increase occupancy and revenue.
• Act as a spokesperson for the hotel, representing its interests in the local community and industry associations, and promoting its brand and reputation.

Job Knowledge & Skills

Comprehensive understanding of hotel operations, including front desk management, housekeeping, food and beverage services, maintenance, and guest relations.

Strong leadership and management skills to oversee and coordinate multiple departments, set goals, and motivate staff to achieve high performance.

Excellent communication and interpersonal abilities to interact effectively with guests, staff, vendors, and other stakeholders, fostering positive relationships and resolving conflicts.

Financial acumen to analyze budgets, expenses, and revenue streams, identify trends, and develop strategies to optimize profitability and financial performance.

Problem-solving and decision-making skills to address operational challenges, adapt to changing circumstances, and ensure smooth and efficient hotel operations.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.