We're looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.

• Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.


• Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.


• Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.


• Document customer interactions and resolutions to ensure consistent and high-quality support.


• Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.


• Proactively identify and escalate complex issues to the appropriate technical team.


• Maintain a positive and professional demeanor, building trust and rapport with each customer.

• Minimum of 1 years of experience in technical support or customer service.


• Strong understanding of computers, software, and troubleshooting principles.


• Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.


• Active listening skills and a genuine desire to help customers.


• Ability to work independently and manage multiple tasks efficiently.


• Proficient in using computers and comfortable navigating various software applications.
• Ability to fluently speak, write, and read in both English and Arabic


• A positive and solutions-oriented attitude.

• Competitive salary and benefits package.


• Opportunity to work in a fast-paced and dynamic environment.


• Be part of a growing and innovative company.


• Make a real difference in the customer experience.