We are seeking an experienced and dedicated Floor Supervisor to join our team in the food & beverage industry in Oman. The ideal candidate will be responsible for overseeing the day-to-day operations of the floor, ensuring exceptional customer service, and leading a team of service staff to deliver a memorable dining experience to our guests. Responsibilities: - Oversee the smooth operation of the floor, including seating arrangements, table turnovers, and guest service - Train, mentor, and supervise the service staff to maintain high standards of service and professionalism - Ensure adherence to company policies, procedures, and health and safety regulations - Handle guest inquiries, concerns, and complaints in a professional and efficient manner - Monitor and maintain the cleanliness and organization of the dining area - Collaborate with the kitchen and bar staff to coordinate seamless service and maintain guest satisfaction - Assist in inventory management, ordering supplies, and controlling costs - Contribute to the development and implementation of strategies to enhance the overall guest experience

- Proven experience as a Floor Supervisor or similar role in the food & beverage industry - Excellent leadership and interpersonal skills with the ability to motivate and inspire a team - Strong understanding of restaurant operations and service standards - Exceptional customer service skills with a focus on guest satisfaction - Ability to handle high-pressure situations and resolve conflicts effectively - Knowledge of health and safety regulations and willingness to uphold them - Excellent communication and organizational abilities - Flexibility to work in a dynamic and fast-paced environment - Relevant certification or training in hospitality management is a plus