Restaurant Performance and Profitability:

• Monitor and Analyze Performance: Oversee key metrics for all restaurants, including sales, profitability, labor costs, inventory control, and customer satisfaction. Analyze data to identify areas for improvement and implement strategies to boost performance.
• Drive Sales Growth: Develop and implement sales initiatives to increase revenue across the region. This might involve working with marketing to promote new menu items or local advertising campaigns.
• Cost Control: Monitor food and labor costs, identify areas for savings, and implement cost-saving measures without compromising on quality.

Operational Excellence:

• Ensure Compliance: Oversee adherence to all company policies, procedures, and health and safety regulations in every restaurant. Conduct regular audits and inspections to maintain consistent standards.
• Maintain Equipment and Facilities: Work with maintenance teams to ensure proper upkeep of equipment and facilities across all restaurants. Address any repair needs promptly to minimize downtime.
• Inventory Management: Implement efficient inventory control systems to minimize waste and ensure restaurants have adequate supplies to meet customer demand.

People Management and Development:

• Support Restaurant Managers: Provide coaching and guidance to restaurant managers, helping them develop their leadership skills and ensure smooth day-to-day operations in their outlets.
• Staff Training: Oversee the implementation of training programs for new and existing staff. Ensure all employees are properly trained on food preparation procedures, customer service standards, and safety protocols.

Franchising

• capable in initiating, developing and successfully maintaining Franchise business.
• Capable of creating area mapping & business plans for new target territories
• Well versed in promoting brands in new markets and setting up franchise businesses
• Efficient in maintaining franchisee-franchisor relationship

Communication and Collaboration:

• Liaison Between Corporate and Restaurants: Act as a bridge between corporate headquarters and the regional restaurants, communicating policies, procedures, and updates from above, while also providing feedback and insights from the restaurants on the ground.
• Collaboration with Other Departments: Work closely with other departments like marketing, HR, and supply chain to ensure smooth operations across the region.

Additional Responsibilities:

• Stay up-to-date on industry trends and best practices in fast food operations.
• Identify opportunities for process improvement and implement changes to enhance efficiency and profitability.
• Represent the company at regional events and maintain positive relationships with local stakeholders.

Skills

A QSR Operations Manager juggles many tasks to ensure a restaurant runs smoothly. Here's a breakdown of the key skills you'll need:

Leadership and People Management:

• Motivate and develop a team: Foster a positive work environment, delegate tasks effectively, and provide coaching and feedback.
• Conflict resolution: Address employee concerns fairly and efficiently.
• Recruitment and Training: Hire qualified staff, onboard new employees, and ensure all team members are up-to-date on procedures.
• Scheduling: Create effective staff schedules considering workload and employee availability.

Operations and Efficiency:

• Inventory Management: Maintain stock levels, minimize waste, and ensure timely ordering.
• Quality Control: Uphold food safety standards, ensure consistent product quality, and conduct routine inspections.
• Cost Control: Manage labor costs, food & beverage expenses, and overall profitability.
• Scheduling and Operations Flow: Optimize restaurant workflow for peak efficiency and minimize wait times.

Customer Service:

• Deliver exceptional customer service: Ensure a positive dining experience and address customer concerns effectively.
• Restaurant Appearance: Maintain a clean, well-organized, and inviting restaurant environment.

Business and Technical Skills:

• Financial Acumen: Understand basic accounting principles, analyze sales data, and prepare budgets.
• Technology: Operate point-of-sale systems, schedule software, and other relevant technology.
• Communication: Communicate effectively with staff, customers, and company representatives.
• Problem-Solving: Think critically and find solutions to operational challenges.
• Time Management: Prioritize tasks, manage multiple responsibilities, and work effectively under pressure.

Additional Skills (advantageous):

• Prior experience in QSR or fast-paced environment
• Knowledge of food safety regulations
• Understanding of food preparation procedures
• Bilingual or multilingual communication skills