Job Responsibilities & Performance-Based Incentives

The role will involve managing and developing the outlet's overall operations, building strong customer relationships and supporting business growth.

Key Responsibilities:

1. Outlet Management: Oversee the daily operations of the outlet, maintain proper arrangements and ensure smooth business activities.

2. Customer Relationship Management: Build and maintain good relationships with existing customers, engage with new customers and encourage repeat business.

3. Inventory Management: Monitor stock levels regularly, maintain sufficient inventory and ensure that fast-moving products are replenished before they reach below-stock levels.

4. Inventory System Operations: Handle inventory-related activities in the outlet's software, including stock entries, stock adjustments, sales records and inventory monitoring.

5. Social Media Management: Manage the outlet's social media pages, regularly engage with customers, publish product updates and promotional content, and improve customer interaction online.

6. Customer Feedback & Weekly Reporting: Collect customer feedback, understand their requirements, identify complaints or suggestions and submit a weekly report highlighting customer opinions, product demand and areas for improvement.

7. Sales Development: Identify opportunities to increase sales, promote products and contribute to the overall growth of the outlet.

Additional Performance-Based Incentives:

In addition to the agreed basic payment, extra incentives will be provided based on sales performance, customer engagement and overall contribution to the outlet's development.

Desired Candidate Profile

Skills & Desired Candidate Profile

We are looking for a motivated, responsible and business-minded individual who is interested in managing outlet operations, building customer relationships and contributing to the growth of the business.

1. Essential Skills

• Good communication and interpersonal skills.

• Customer service and relationship-building abilities.

• Basic computer knowledge and confidence in using inventory management software.

• Understanding of stock management, stock entries and replenishment.

• Basic knowledge of sales, billing and daily outlet operations.

• Social media management skills, including Instagram, Facebook and WhatsApp.

• Ability to prepare weekly reports and maintain proper records.

• Good organisational and time-management skills.

2. Personal Qualities

• Honest, trustworthy and responsible.

• Self-motivated and willing to take initiative.

• Friendly and approachable with customers.

• Positive attitude towards learning and improvement.

• Able to work independently and take ownership of responsibilities.

• Detail-oriented, especially when handling inventory and financial records.

• Patient and professional when dealing with customer complaints.

3. Desirable Experience

• Previous experience in retail, cosmetics, perfumes or personal-care outlets.

• Experience handling inventory or POS systems.

• Experience managing business social media pages.

• Knowledge of customer follow-ups and sales promotion.

• Basic knowledge of Microsoft Excel or WPS Spreadsheet.

4. What We Value Most

We do not look only for qualifications or previous experience. We value a person who has the willingness to learn, a sense of responsibility, good communication and a genuine interest in developing the business.

The ideal candidate should think beyond completing daily tasks and take an active interest in improving outlet performance, maintaining customer trust, avoiding stock shortages and creating long-term customer relationships.