Makkah Hypermarket is hiring Department Supervisors for its hypermarket in Muscat, Oman. You will take charge of a department grocery, fresh food, household or non-food owning its daily standards: a well-briefed team, full and faced shelves, accurate prices, controlled stock and attentive customer service. The role suits a retail supervisor who has run a section in a hypermarket or large supermarket, leads from the floor, and moves comfortably between people management, merchandising and stock discipline through the trading day. Responsibilities Run the department's daily operation: team briefing, task allocation and floor supervision Keep the section fully stocked, faced and priced to the planogram through trading hours Plan replenishment and coordinate with receiving, back store and inventory teams Execute promotions and seasonal changes on time and to standard Control expiry, rotation, damages and shrinkage in the department Handle customer queries and complaints on the floor promptly and politely Train, develop and appraise the department team Report sales, availability and stock issues to store management

Desired Candidate Profile

3+ years' retail experience in a hypermarket or large supermarket, including supervisory duties Able to run a section independently: people, merchandising and stock Strong knowledge of planograms, replenishment and expiry/rotation control Confident leading a multicultural team through busy trading periods Customer-focused with good communication in English; Arabic an advantage Flexible with shifts, weekends and peak-season hours GCC experience an advantage