Job Description

Roles & Responsibilities

The Service Desk Technician is responsible for providing first-line technical support to end users, resolving IT-related issues, and ensuring efficient operation of IT services across the organization.

Key Responsibilities

• Provide first-line support for hardware, software, network, and system-related issues.
• Respond to user requests via phone, email, or ticketing system in a timely manner.
• Troubleshoot and resolve basic technical issues or escalate complex problems to higher support levels.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Support user account management, including password resets and access requests.
• Log, track, and update service tickets in the IT service management system.
• Assist in maintaining IT assets inventory and documentation.
• Support system updates, patches, and routine maintenance activities.
• Ensure compliance with IT policies, procedures, and security standards.
• Provide guidance and basic training to end users when needed.

Qualifications

Bachelor s Degree in Information Technology, Computer Science, Information Systems, or a related field.

Experience

Practical Experience: 0 (No prior work experience required)

Fresh graduates are welcome to apply.

Technical Skills

• Basic knowledge of computer hardware, software, and operating systems.
• Understanding of IT troubleshooting and support concepts.
• Familiarity with Windows, Microsoft Office, and basic networking concepts.
• Knowledge of ticketing systems (e.g., ServiceNow or similar) is an advantage.
• Ability to learn technical systems quickly.

Soft Skills

• Strong communication and customer service skills.
• Good problem-solving abilities.
• Ability to work under pressure and handle multiple requests.
• Attention to detail and patience when dealing with users.
• Teamwork and collaboration skills.

Working Conditions

Office-based and service desk environment.

May require shift work or on-call support depending on operational needs.

Desired Candidate Profile

Bachelor s Degree in Information Technology, Computer Science, Information Systems, or a related field.

Practical Experience: 0 (No prior work experience required)

Fresh graduates are welcome to apply.

• Basic knowledge of computer hardware, software, and operating systems.
• Understanding of IT troubleshooting and support concepts.
• Familiarity with Windows, Microsoft Office, and basic networking concepts.
• Knowledge of ticketing systems (e.g., ServiceNow or similar) is an advantage.
• Ability to learn technical systems quickly.

• Strong communication and customer service skills.
• Good problem-solving abilities.
• Ability to work under pressure and handle multiple requests.
• Attention to detail and patience when dealing with users.
• Teamwork and collaboration skills.

The applicant must be a job seeker.

The applicant must be an Omani national.

For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.

The applicant must not have previously benefited from any training program funded by either the public or private sector.

The applicant must have no more than three (3) years of work experience.

The applicant must not be more than 38 years of age