Company Description
Mercure Hotel Muscat is a luxurious 4-star hotel offering modern accommodations and amenities in Muscat. Located near the airport, government offices, hospitals, and major shopping malls, the hotel provides a convenient and comfortable stay for both business and leisure travelers. With dining venues, recreational facilities, business services, and stunning city, mountain, and sea views, Mercure Hotel Muscat ensures a memorable experience for guests.
Role Description
This is a full-time on-site role for a Front Office Supervisor at Mercure Hotel Muscat. The Front Office Supervisor will be responsible for overseeing receptionist duties, managing reservations, providing exceptional customer service, and utilizing strong communication skills to ensure guest satisfaction. The role will involve supervisory responsibilities and will be based in Muscat.
Qualifications
- Supervisory Skills:
- Experience in leading a team
- Ability to delegate tasks effectivel
Receptionist Duties:
- Knowledge of front desk operations
- Experience in handling check-ins and check-out
Customer Service:
- Strong focus on guest satisfaction
- Ability to address guest inquiries and concern
Reservations:
- Experience in managing room bookings
- Knowledge of reservation system
Communication:
- Excellent verbal and written communication skills
- Ability to interact effectively with guests and staff
- Experience in the hospitality industry is a plus
- Degree or certification in Hospitality Management or related field
- GCC Experience
- Opera System Experience is a plus
Note: Availablility to join immedialty