KEY ACCOUNTABILITIES & ACTIVITIES

Key Accountabilities

Key Activities

1. Product Development / Business Solutions 

• Identify and initiate new products, services and VAS for all Enterprise customer segments, through market research and other methods.
• Enhance existing products and services and keep them current to meet emerging market needs and situations.
• Develop and manage product roadmaps.
• E2E Product design based on Omantel internal & subsidiary capabilities along with various vendor partnership.
• Assess competition to determine competitive positions and partnership possibilities.
• Develop & implement GTM strategy including the marketing plan.
• Coordinate with Marcom to develop proper product campaigns 

1. Revenue Growth 

• Supervise and monitor product development progress according to the roadmap and business/market requirements. 
• Ensure all aspects of the product lifecycle including cost, procurement, systems, resources, targets, service-agreements, training and reporting are executed within given timeframes and budgets.
• Responsible for creating periodic reports & dashboard for Mobile performance.
• Coordinates with Market Research and BI to conduct Market surveys to assess market trends.
• Set products forecasts & identify best business models and payment options that match customers budget & preferences.
• Having a strong commercial acumen to build business and coordinate with Pricing to develop detailed financial impact & ROI
• Develop product and services post launch analysis criteria and reports to measure success against initial agreed targets.
• Manage Mobile base and identify monetization opportunities.
• Measure actual vs. budget and ensure B2B profitability is met. 
• Analyze product and portfolio performance as well as feedback from customers, stakeholders, and other teams to improve customer experience, product performance and profitability.

1. Retention and Growth 

• Align with PD roadmap and current business and market needs to maximize acquisition, retention and growth across all enterprise customer segments and products.
• Develop and manage retention strategies 

1. Customer Satisfaction 

• Ensure products and services offered meet customer needs and expectations in terms of proposition and end-to-end experience
• Ensures correct processes are created for all products and are communicated and followed across the teams keeping customer experience in mind.

1. Employee Engagement

• Works collaboratively with team members and all stakeholders to build strong relationships.
• Business acumen & strong telco-commercial Knowledge.
• Solid background in overall B2B Product Management including Development, Marketing & Product Life-cycle Management.

JOB SPECIFICATIONS

Knowledge / Technical Skills

• Knowledge on Telecom services and solutions
• Marketing and Sales knowledge
• Business, Marketing and Technical oriented knowledge
• Reporting and data analytical skills & Project Management knowledge
• Team player and excellent communications skills 

Education /Certifications

• Bachelor in relevant field

Experience

• A minimum of 6 years of experience