Roles and Responsibilities

• Send welcoming email to your clients and provide them with all relevant documentation, relevant information, and resources.
• Supervising the completion of documentation and assisting clients with the completion of paperwork to ensure delivery of a complete file to the processing department in Amman
• Verifying the authenticity, validity, and completion of paperwork and supporting documents and being able to identify mistakes or missing documentation before sending it to the processing department in Amman
• Scanning all documents to keep a backup record
• Submitting documents on behalf of clients in one email to the processing department in Amman to avoid confusion and delay
• Submitting all documents on behalf of clients via DHL to the processing department in Amman to avoid confusion and delay.
• Responsible for receiving clients’ passports via DHL from Amman office and responsible for signing a clearance document upon receipt
• Regular follow up with the clients is required to gather all needed documents in time.
• Coordinator is responsible to collect clients’ signatures on all necessary documents

Requirements

• Bachelor's degree in a relevant field or equivalent experience.
• Previous experience in client application quality assurance or related roles is preferable.
• Strong attention to detail and organizational skills.
• previous experience in customer relations or a related role.
• Proficiency in MS Office & Computer systems
• Proficiency in English language
• Excellent communication skills
• Customer relation experience.